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Cannot recover Public folder from delteted items.

Posted on 2008-10-28
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Last Modified: 2012-08-13
A user have deleted a public folders with a lot of subfolders.

I have tried to restore the public folder with the tool pfdavadmin. That didn't work even though I can see the deleted  public folder.

I have then tried to restore the public folder via the internet explorer:

http://servername/public/Topfolder/subfolder/?cmd=showdeleted

I can see the deleted folder but when I try to recreate it nothing happens. I have tried to restore another deleted item from the same subfolder and that worked fine. I have tried to recreate the folder with admin rights and with the users rights who deleted the folder but with no luck.

Please help. Thanks.
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Question by:mortenhem
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Expert Comment

by:JoWickerman
ID: 22822247
Hi mortenhem,

From an article:

The same "Recover deleted items" option that's available for a user mailbox is available for a public folder. However, unlike a mailbox, when you delete an item from a public folder, the item doesn't go to a "Deleted items" folder. Instead, it's simply hidden (by setting the PR_DELETED_ON property) and isn't actually deleted until the "Deleted item retention" period on the public folder store has elapsed. You set the "Deleted item retention" option on public folders by selecting the public folder store in Exchange System Manager (ESM) and selecting Properties from the File menu. Set the "Keep deleted items for (days)" value to the number of days you want to save the contents of the "Deleted items" folder. Remember that if the public folder has replicas, you need to set the recovery time on each public store on each server. To recover an item, you must have Editor permissions on the folder (i.e., full Read, Write, and Delete permissions). Select the public folder from which the item was deleted and select "Recovery Deleted Items" from the Tools menu of the Microsoft Office Outlook client.

Hope this helps.

Cheers.
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Author Comment

by:mortenhem
ID: 22822661
Hi JoWickerman

I have tried to restore the folder from the Outlook client and I get this error:

Outlook was unable to recover some or all of the items in this folder. Make sure you have the required permissions to recover items in this folder, and try again. If the problem persists, contact your administrator.

I have tried to give my self owner rights but I still get the error.

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Expert Comment

by:JoWickerman
ID: 22828811
Ok. Well, at least we know that the folders are there to recover. Now we just need to sort out the permissions issue.

Are you the administrator of the domain? If so, try to recover the PF with a member of the Exchange Domain Servers group. This SHOULD be sufficient.

Let me know!
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Author Comment

by:mortenhem
ID: 22829624
I have tried to make the user member of Exchange Domain Servers group. That didn't help. I have tried to give the user Full administration rights in System Manager, that didn't help either. I have tried to recover some other folders and items from the same topfolder and that worked.  I'm a little lost....
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Expert Comment

by:JoWickerman
ID: 22829886
Oh. So it's only certain folder that you can't recover?
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Accepted Solution

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mortenhem earned 0 total points
ID: 22830048
Not the system doesn't recover any folders....
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