Solved

Email randomly deleted - HELP!

Posted on 2008-10-28
15
990 Views
Last Modified: 2012-06-27
Ok, we recently switched from a POP server to an Exchange 2007 server.  In addition, at the same time all of our corporate office switched to Office 2007.  Out of all of these people, only one is having a problem (the CFO no less).  Here it is:
Every Monday morning for the past 8 weeks, he comes in, logs into Outlook and it promptly deletes the last two weeks of email. Not the OLDEST TO WEEKS, THE MOST RECENT!  Every singles monday morning, the most recent two weeks.  Now, I've checked every single exchange setting, he is on defaults like everyone else.  I had him log into webmail last monday prior to outlook, and all his mail was there, but when he opened outlook, and it pooped up for his exchange password, he could see all his mail sitting there just like it was on friday. Once he typed in his password and hit enter, the most recent two weeks disappeared.  It appeared at first it was always moving it right to deleted items.  But it is also possible that twice the were just completely gone.  I have checked every AutoArchive setting.  It is NOT set to delete aged emails, or anything of the sorts.  I even deleted his outlook profile, .ost file and reinstalled Outlook, but it didn't help.  
  Now, just this week it did it on monday, and then again on Thursday.  Today, it wiped out the most recent 5 days.  So, now what was once a monday morning (and still is) is turning into something very random.  PLEASE help. I'm at a loss for what this could be!!
0
Comment
Question by:jasonritchey
  • 6
  • 5
  • 2
  • +2
15 Comments
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22822833
Strange indeed...I would check to make sure there are not any rules that would be doing this.  I know there probably isn't, but you have to cover your bases.  Second, have you ensured he is view is set properly?  I've had users think they are missing email just to find out they are viewing by group or something odd.  Can you actually see them being deleted?
0
 
LVL 17

Expert Comment

by:JohnGerhardt
ID: 22822881
Is auto archiving enabled...
0
 

Author Comment

by:jasonritchey
ID: 22822938
AutoArchive Was originally enabled (though it was not set for every monday.)  It reenabled when i reinstalled, but it was set to autoarchive every 30 days. and not to delete anything.  I also would thing it would remove the oldest.
0
 

Author Comment

by:jasonritchey
ID: 22822963
I also check.  The five missing days that just happened today, DI D NOT go to the deleted folder. They are just gone.

Marques- I will have to check on the view thing.  I can't imagine what setting would randomly remove the most recent mail, but i'll dig around and see what i can find on that.  Any other thoughts?
0
 
LVL 17

Expert Comment

by:JohnGerhardt
ID: 22823105
If he logs back into webmail after logging into outlook is the mail gone from there?
If so then we can be sure it is not a view in Outlook..
0
 

Author Comment

by:jasonritchey
ID: 22823258
Yes it is gone there as well. That is one thing i checked the first time i called me ad said it was gone, i logged into his webmail to see if he was correct, and it was gone there as well.
0
 
LVL 17

Expert Comment

by:JohnGerhardt
ID: 22823287
That confirms that it is not a Outlook view.. I am at a lost from here.. Shall have a think and post back..
0
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 
LVL 17

Expert Comment

by:JohnGerhardt
ID: 22823383
Ehh, a long shot.. Although autoarchiving is off there still could be archiving set on the folder level, Check that there is no archiving set on the actual inbox.
0
 
LVL 17

Expert Comment

by:JohnGerhardt
ID: 22823400
Another idea...!
Are they being moved into the Junk Email folder myabe...
http://office.microsoft.com/en-us/outlook/HP010400921033.aspx
0
 

Author Comment

by:jasonritchey
ID: 22823488
They are definantly not going to the Junk Folder. I did verify that earlier in this battle.  I wil see if i can find any properties on the inbox itself.
0
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22823577
Have you tried disabling the AV on the problem machine?  Could be getting caught as spam....
0
 
LVL 3

Expert Comment

by:Russianblue
ID: 22823602
you might want to check for errant send/recieve settings.  perhaps he is making changes on the workstation that are not being sync'd with the server, checking/deleting messages in OWA, and then when he logs in (perhaps it's auto-syncing only on startup or shutdown), the messages are gone.  i know it's a longshot, but....


also, i'm gonna assume the guy isn't using a blackberry??
0
 

Author Comment

by:jasonritchey
ID: 22823605
We don't have any Spam settings particular to that machine.  All of are spam setting are done through Postini, which is relative to the entire company.  In addition, all of this mail had already passed through spam filtering and been sitting in the inbox anywhere from 1 day to 2 weeks.
0
 
LVL 3

Expert Comment

by:icephyre
ID: 22843342
If you're using Cached Mode in Outlook 2007, you may want to consider deleting the user's OST file and allowing Outlook to create a new one.  Also, if you need to retrieve the messages that are being deleted (assuming that's what is really happening), you can use the DumpsterAlwaysOn registry key to recover deleted items from folders other than Deleted Items (so, in this case, you would highlight Inbox and then go to Tools > Recover Deleted Items after changing the registry key).

Here's how to enable the DumpsterAlwaysOn feature:

1.      Exit Outlook.
2.      Open the Windows registry editor.
3.      Browse to My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Options.
4.      On the Edit menu, point to New, and then click DWORD Value.
5.      Type the name DumpsterAlwaysOn.
Note  Do not type any spaces in the name.
6.      Set the DWORD value to 1.
7.      Restart Outlook (and attempt to use recover deleted items on a folder other than the Deleted Items folder).

0
 

Accepted Solution

by:
jasonritchey earned 0 total points
ID: 23184290
Somehow the users Windows Mobile phone was deleting random junks of email.  Once i disabled activesync on his exchange account, everything went back to normal.  He has since used a blackberry with no recurrance of this issue (which was happening 3 times a week, and now hasn't happened in over a month. Thanks for everyone's help.!
0

Featured Post

Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

Join & Write a Comment

Outlook Free & Paid Tools
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now