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Netowrk Printing Issue

Posted on 2008-10-28
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Last Modified: 2012-05-05
I currently have a Canon iR5075 and Canon iR7095 printer setup for network printing on a server 2003 small business edition server.  The print spool for the server is set up off the root @ D:\Spool.  There are half a doze other printers that are working normally and continuously without an issue.  However these tpw printers, which have been configured to use PS3 and UFR drivers on an Equitrac port so that print jobs can be monitored keep failing.

Currently when I send print jobs, I see them sitting in the spool folder but they never hit the print que.  To remove them from the spool, I have to stop the service delete them and then restart it.  Any ideas?  
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Question by:Athanman
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6 Comments
 
LVL 10

Expert Comment

by:sublifer
ID: 22823660
Sounds like your Equitrac port is either incorrectly mapped to the corresponding printer IP address or Equitrac is not seeing your printer as being on-line.
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LVL 1

Author Comment

by:Athanman
ID: 22824437
You got that right.  When I change the ports to the regular IP ports, there is no problem, but that's not a solution because it does not allow for print tracking.  
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LVL 10

Expert Comment

by:sublifer
ID: 22826276
I've never used Equitrac before but I'd wager you've got port translation settings in an admin panel somewhere.
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Accepted Solution

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Athanman earned 0 total points
ID: 23064114
I turns out that a service required for the Equitrac ports on the print server was not configured correctly, EQ DRE Service, by name.  The service was configured to run with the admin account rather than as a local service and as such would only start when the account logged on rather than at system start-up.
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Expert Comment

by:sublifer
ID: 23066064
Good.  Glad you found the problem.  Select yourself for the answer so this can be searchable in the future in case anyone else should have a similar issue.  This does give me an idea in solving another issue.

Cheers.
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LVL 1

Author Comment

by:Athanman
ID: 23074336
Thanks for the feedback.  I hope the idea panned out.
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