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LCS on blackberry

Posted on 2008-10-28
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Last Modified: 2013-11-29
I have blackberry server & we use Live communication server 2005 . I am working on a project to integrate Blackberry with LCS we have suceeded almost 90 % . the oly problem is the LCS works for some user & does not work for some from the BB client . It works fine from the windows client .
I am using communicator web access  using https protocol .The users which  do not work are able to work from CWA .
It gives the error " server not found " . for some it works well .
Please help . I am struck
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Question by:anupnellip
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5 Comments
 
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Expert Comment

by:SysExpert
ID: 22836631
You need to dump the config info of each BB and see what the differences are

It could be version of the software/ firmware installed, or it may be Phone dependent.

Upgrade firmware of all phones and compare working vs. non working as well as any relevant settings.


I hope this helps !
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Author Comment

by:anupnellip
ID: 22839223
It is not phone dependent as the user that works can log in from any device , but the one that does not cannot login from any blackberry device
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Expert Comment

by:SysExpert
ID: 22847191
THen you need to compare BES server settings as well as Exchnage setup settings and AD of the 2 different users.


I hope this helps !
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Accepted Solution

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anupnellip earned 0 total points
ID: 23938903
Dear all ,
 I solved this issue . It was really strange . The users who where having problem where having multiple phone numbers seperatig them with a coma . removing the coma from the telephone field in users property in AD solved th issue .

I don't know why was this issue , but it is solved now

R
ANUP  
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LVL 63

Expert Comment

by:SysExpert
ID: 23941149
Glad you got this resolved !

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