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Setting up Cisco Voicemail for the first time: sys version 7.0.1

Posted on 2008-10-28
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Last Modified: 2008-10-28
I need help in setting up Voicemail on my cisco box.

I have created 10 vmail ports, a Line Group, and hunt list.  but when I call the first number in the directory that I set up using the voicemail wizard I just get a "not found" error

I need help in getting this so I'm able to A. Call Voicemail from a end point using the directory number or MWI and B. Set up voicemail so that calls go there after X amount of seconds
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Question by:mtmadhatt
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by:sullivanr6
ID: 22824005
Are you using Unity connections, or a CMBE? Cisco box = call manager, with unity connections...

your org is letting you setup there voice network?
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Author Comment

by:mtmadhatt
ID: 22824091
I believe Unity Connections.  I am doing some testing of our phones and need to ensure that they will be able to connect to cisco boxes.  Were able to get everything working except voicemail.  I believe I understand the hunt lists and I can get them to work, but when I enter the directory number for the voicemail I just get the error.

I'm unsure of the information I should be giving to get the best help.

Thanks

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Expert Comment

by:sullivanr6
ID: 22824189
its much more than a cisco box, it's a Call Manager. Do you have a voice gateway, or a router with a VWIC? or this is for local LAN only?

If your cisco IP phones are able to connect to the TFTP server (your CM), then that confirms your first part.

I'm more curious than anything, what model IP phone are your using?

so i understand this correctly, your ovjective is to configure VoiceMail accessible from the outside, and to setup MWI?

J
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Author Comment

by:mtmadhatt
ID: 22824605
Voice Gateway?  I'm not sure, I'm not interested in making outbound calls, just internal which is working.  meaning I can call from ext 1007 to 1006 and they ring and the call works.

Now from Ext 1007 I want to be able to dial 5000 and get to my voicemail.  I have created voicemail ports from 5000 to 5010.
I have the default voicmail pilot set to pilot number 5555 which I'm confused what that means.

I'm a beginner with cisco but not with voip.  I've been using asterisk systems for several years now.

What am I missing?
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sullivanr6 earned 1500 total points
ID: 22824789
there quite a bit to these systems, I hate to just refer you to documentation, but without knowing exactly whats been done and what hasn't it'll be really tough to troubleshoot this with you.

Cisco Call manager is completely differnt that cisco unity. Cisco unity provides your voicemail services. If Cisco unity is installed on the same computer as Call Manager, then you're using a Cisco Unified Communication Manager product, which means you have Unity connections.

You said that you created 10 "ports" on the cisco unity side. to get a better idea where you are in the config process...

on the unity side, open "telephony integrations", then select "port", then on the window click the first port, and click the "port status" button.

then from one our your phones call your Connection Hunt Pilot number containing your unity ports.

what is the port status???

J
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Expert Comment

by:sullivanr6
ID: 22824812
...ummm you said your using version 7. V7 is bran new, meaning your smartnet warrenty is still valid, you know u can call Cisco and they'll help you...

J
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