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When I configure my office Mail Account (Exchange server 2007) I only can receive mail but I'm no able to send, I just receive the message that can connect to the server trhru the smtp address

Posted on 2008-10-28
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Last Modified: 2013-11-30
I have an iPhone and a Mac Book, they both have exchange capabilities but when I configured my office mail account I just can receive my mails, browse thru my folders and even can sync my calendars thru iTunes but I'm not able to send e-Mails, I receive the message that can connect to the server (using the smtp address) and sometimes when I change the Outgoing port to 993 (an Open port) the message leave the device but never get thru the server to the destinatary. I have tried a lot things but I have a problem with the IT department, they don't want to cooperate with me. Do someone know what can I do to resolve this and be able to send mails thru my devices.
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Question by:lloyddiaz
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Expert Comment

by:kguy18
ID: 22824246
Sounds like they might have turned off you activesync/mobile device support on your account. I would be wary of going against your IT policy for email and such on personal devices as they usualy have it inplace due to corporate security etc. If you ask really nice they might be willing to open it up on your account, other than that not much I can think of. Sorry wasnt what you are looking for, maybe someone else will have an idea.
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by:lloyddiaz
ID: 22824348
It's been almost a war, but I'm trying to do this real nice a present them a possible solution, I'm trying to do the research for them. But thanks any way. ; )
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kguy18 earned 1500 total points
ID: 22824403
Well there is an alternative. You can setup IMAP on the iPhone versus having exchange with active sync. You will lose the function of adding calendar and addresses that sync "over the air". But you can sync them when you plug your iPhone into your computer. Just another option .
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