Issue when creating user account with mailbox - "The directory service encountered an unknown error"
Posted on 2008-10-28
Get an error after creating a new user account (with a new mailbox) in active directory. The error is: "Windows cannot create the object because: The directory service encountered an unknown failure"
If I create a new user account and choose not to create a new mailbox I don't get the error. If I then right click on the new user account and choose "Exchange Tasks" and select "Create Mailbox" and go throught the wizard I get a failed error. Here is the XML file:
<?xml version="1.0" encoding="unicode" ?>
- <taskWizardRun taskName="Create Mailbox" dcName="PRIMARY-BDA-1" buildNumber="7638" runningAs="Administrator@primary.bm">
<timespan startTime="2008-10-28 14:09:37.721" milliseconds="16" />
<database>/dc=bm/dc=primary/dc=bda/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=Primary Group Bermuda/cn=Administrative Groups/cn=First Administrative Group/cn=Servers/cn=PRIMARY-BDA-1/cn=InformationStore/cn=First Storage Group/cn=Mailbox Store (PRIMARY-BDA-1)</database>
<taskSummary errorCount="1" completedCount="0" warningCount="0" errorCode="0x00000000" />
- <item adsPath="test1" class="user">
<progress code="-4" milliseconds="16">Saving changes to the directory</progress>
<summary isWarning="false" errorCode="0x80072020">An operations error occurred.</summary>
I looked up the error code using the Error Code Lookup Tool and this is what it found:
C:\Documents and Settings\SLawrence\Desktop\Err>err 0x80072020
# as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x2020
# for hex 0x2020 / decimal 8224 :
# An operations error occurred.
# 1 matches found for "0x80072020"
I also just noticed a repeating error in my event viewer, although I'm not sure it's related to the issue above.
Source: NTDS ISAM
Category: Database Page Cache
Event ID: 476