?
Solved

Simple Web Based Helpdesk Application

Posted on 2008-10-28
7
Medium Priority
?
598 Views
Last Modified: 2015-01-05
Hello all,
I'm looking for a simple,free, web based helpdesk style application. Basically, the workflow i want to achieve is a user logs in, selects a department, has a subject and message, and when its submitted is automatically forwarded to an email address. When that message is replied to via email, i want that action added to the ticket automatically.
I have seen several that might be able to do this, but usually lack one feature, or is terribly expensive.
thanks in advanced.
0
Comment
Question by:briandean
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 13

Accepted Solution

by:
Rowley earned 200 total points
ID: 22829391
http://www.liberum.org/

Does pretty much exactly what you're after if my memory serves well.
0
 
LVL 10

Assisted Solution

by:daleoran
daleoran earned 200 total points
ID: 22837141
0
 
LVL 5

Assisted Solution

by:funnymanmike
funnymanmike earned 200 total points
ID: 22925918
don't forget spiceworks
great for keeping an eye on your network as well
http://www.spiceworks.com/
0
Four New Appliances. Same Industry-leading Speeds.

But don't take it from us.  The Firebox M370 is Miercom tested and Miercom approved, outperforming its competitors for stateless and stateful traffic throughput scenarios.  Learn more about the M370, M470, M570 and M670 and find the right solution for your organization today!

 
LVL 51

Assisted Solution

by:Mark Wills
Mark Wills earned 200 total points
ID: 22926946
Really depends on what type of services / features you are  looking for. They can get expensive if needing a fully blown scripting / knowledgebased version, or, integrated with telephony, web based, self service portals etc etc...

have a look at  http://www.ilient.com/free-help-desk-software.htm  and http://manageengine.adventnet.com/products/service-desk/free-help-desk-software.html?hlpdsk

they are free versions, but also have lots of options and add-ons and can scale up (but not free then) so might be a good starting point....

Also check out some other EE findings (going by title alone now)...

http://www.experts-exchange.com/ITPro/Consulting/Q_23686738.html
http://www.experts-exchange.com/Software/Misc/Q_22054748.html
http://www.experts-exchange.com/Software/Office_Productivity/Productivity_Applications/Q_23589767.html
0
 
LVL 5

Assisted Solution

by:arshana
arshana earned 200 total points
ID: 22948613
Adventnet offers a cool solution for IT helpdesk management. You can opt for the free version and is suffice for a small organisation. http://manageengine.adventnet.com/itil.html
0
 
LVL 51

Expert Comment

by:Mark Wills
ID: 22949405
Hi arshena, agree with your comment - almost same link as I have posted, so great minds think alike !
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Use of TCL script on Cisco devices:  - create file and merge it with running configuration to apply configuration changes
Computer science students often experience many of the same frustrations when going through their engineering courses. This article presents seven tips I found useful when completing a bachelors and masters degree in computing which I believe may he…
Simple Linear Regression
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question