Solved

How can I reinstall a Paperport printer that has disappeared?

Posted on 2008-10-28
2
1,050 Views
Last Modified: 2008-11-04
I have a number of machines at a client's that use Paperport v9.  One of their users has encountered an issue where the B/W version of the Paperport printer has disappeared, but the Color version remains.  I'd like to know how I can get the B/W version of the Paperport printer reinstalled on this machine.  The client doesn't want to upgrade to v11, they have a couple of machines with it and claim that it seems buggy.

Does anyone have any ideas or suggestions to restore this printer to the user's machine?

Thanks in advance,

Vic
0
Comment
Question by:wukovits
2 Comments
 
LVL 11

Expert Comment

by:dekkar
ID: 22826782
maybe try system restore? I have had to resort to this sometimes.
0
 
LVL 44

Accepted Solution

by:
scrathcyboy earned 500 total points
ID: 22827394
1.  remove the paperport software with ad/remove programs.
2.  Reboot, and delete everything in the Program Files/paperport directory.  If you get errors, not the file name that is giving the error.
3.  If so, run regedit, and search for "RunOnce" -- above this is run, and you will see one line related to the paperport driver.  Delete that, and nothing else.  Close regedit, and reboot
4.  Go into printers and make sure there are no paperport printers.  Delete the rest of the files in the directory if some would not delete before.
5.  Reboot, and set a restore point "cleaned of paper port", then reinstall the product.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If your app took Google’s lash recently, here are the 5 most likely reasons.
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question