Solved

How can I reinstall a Paperport printer that has disappeared?

Posted on 2008-10-28
2
1,053 Views
Last Modified: 2008-11-04
I have a number of machines at a client's that use Paperport v9.  One of their users has encountered an issue where the B/W version of the Paperport printer has disappeared, but the Color version remains.  I'd like to know how I can get the B/W version of the Paperport printer reinstalled on this machine.  The client doesn't want to upgrade to v11, they have a couple of machines with it and claim that it seems buggy.

Does anyone have any ideas or suggestions to restore this printer to the user's machine?

Thanks in advance,

Vic
0
Comment
Question by:wukovits
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 11

Expert Comment

by:dekkar
ID: 22826782
maybe try system restore? I have had to resort to this sometimes.
0
 
LVL 44

Accepted Solution

by:
scrathcyboy earned 500 total points
ID: 22827394
1.  remove the paperport software with ad/remove programs.
2.  Reboot, and delete everything in the Program Files/paperport directory.  If you get errors, not the file name that is giving the error.
3.  If so, run regedit, and search for "RunOnce" -- above this is run, and you will see one line related to the paperport driver.  Delete that, and nothing else.  Close regedit, and reboot
4.  Go into printers and make sure there are no paperport printers.  Delete the rest of the files in the directory if some would not delete before.
5.  Reboot, and set a restore point "cleaned of paper port", then reinstall the product.
0

Featured Post

Why You Need a DevOps Toolchain

IT needs to deliver services with more agility and velocity. IT must roll out application features and innovations faster to keep up with customer demands, which is where a DevOps toolchain steps in. View the infographic to see why you need a DevOps toolchain.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
Developer portfolios can be a bit of an enigma—how do you present yourself to employers without burying them in lines of code?  A modern portfolio is more than just work samples, it’s also a statement of how you work.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question