Solved

How can I reinstall a Paperport printer that has disappeared?

Posted on 2008-10-28
2
1,046 Views
Last Modified: 2008-11-04
I have a number of machines at a client's that use Paperport v9.  One of their users has encountered an issue where the B/W version of the Paperport printer has disappeared, but the Color version remains.  I'd like to know how I can get the B/W version of the Paperport printer reinstalled on this machine.  The client doesn't want to upgrade to v11, they have a couple of machines with it and claim that it seems buggy.

Does anyone have any ideas or suggestions to restore this printer to the user's machine?

Thanks in advance,

Vic
0
Comment
Question by:wukovits
2 Comments
 
LVL 11

Expert Comment

by:dekkar
ID: 22826782
maybe try system restore? I have had to resort to this sometimes.
0
 
LVL 44

Accepted Solution

by:
scrathcyboy earned 500 total points
ID: 22827394
1.  remove the paperport software with ad/remove programs.
2.  Reboot, and delete everything in the Program Files/paperport directory.  If you get errors, not the file name that is giving the error.
3.  If so, run regedit, and search for "RunOnce" -- above this is run, and you will see one line related to the paperport driver.  Delete that, and nothing else.  Close regedit, and reboot
4.  Go into printers and make sure there are no paperport printers.  Delete the rest of the files in the directory if some would not delete before.
5.  Reboot, and set a restore point "cleaned of paper port", then reinstall the product.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

This article shows how to convert a multi-page PDF file into multiple image files, with one image file created for each page of the PDF. It does this by utilizing an excellent, free software package called GraphicsMagick. The solution is amazingly s…
This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now