Converting an ACT database from ACT 6 to ACT 11 and it fails

When converting an ACT6 database into ACT11, "Conversion has been halted with the following message: External component has thrown an exception"  we've attempted reindexing database in ACT6, repairing database in ACT6, to no avail.

clicking "details" reveals this:

"An exception occurred changing the schema.  Your previous ACT database cannot be converted"


mcseipsc97Asked:
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
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mcseipsc97Author Commented:
We already found this website as an option.  I was hoping there was a way that was free to fix this since we already paid for the software.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Paid for which software?

It looks like the ACT! 6.0 database is corrupt and you'll have to have someone repair it.

The basic methods to try this yourself are http://tinyurl.com/5gs56y and http://tinyurl.com/66bcec

Beyond that, you may need to contact an ACT! Certified Consultant (www.act.com/acc) or ACT! Database Services
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SStrozCommented:
mcseipsc97,

I've heard through the rumor mills that there are a lot of errors upgrading from 6 directly to 2009.  As crazy as this sounds I would download and install a copy of ACT! 2008 and try to convert to it.  Once that is successful - then install ACT! 2009 and update/convert the ACT! 2008 database.

I bet it works.  Let us know

Steve
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mcseipsc97Author Commented:
None of these things worked.  We can hire a consulting company to do it all but that defeats the purpose of purchasing the software with the support from ACT in my opinion.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
If the ACT! 6.0 database is corrupt, you will either need to try the Cornerstone product or hire someone to repair it.

Sage no-longer supports ACT! 6.0 databases, and haven't done so for a few years.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
How did you go?

If you still need it repaired, we now have access to the person who used to do the 3.0-6.0 database repairs for Symantec and Sage...
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mcseipsc97Author Commented:
We really didn't get anything accomplished with it.  We are going to have the user try to create a new database and re-import it.  

You know someone who can help migrate it now?
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Sure... drop me a message via the Contact form at http://www.glcomputing.com.au/contact.php
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