Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Converting an ACT database from ACT 6 to ACT 11 and it fails

Posted on 2008-10-28
9
Medium Priority
?
1,206 Views
Last Modified: 2009-01-09
When converting an ACT6 database into ACT11, "Conversion has been halted with the following message: External component has thrown an exception"  we've attempted reindexing database in ACT6, repairing database in ACT6, to no avail.

clicking "details" reveals this:

"An exception occurred changing the schema.  Your previous ACT database cannot be converted"


0
Comment
Question by:mcseipsc97
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 22831600
0
 

Author Comment

by:mcseipsc97
ID: 22842676
We already found this website as an option.  I was hoping there was a way that was free to fix this since we already paid for the software.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 22846703
Paid for which software?

It looks like the ACT! 6.0 database is corrupt and you'll have to have someone repair it.

The basic methods to try this yourself are http://tinyurl.com/5gs56y and http://tinyurl.com/66bcec

Beyond that, you may need to contact an ACT! Certified Consultant (www.act.com/acc) or ACT! Database Services
0
How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

 
LVL 7

Expert Comment

by:SStroz
ID: 22855366
mcseipsc97,

I've heard through the rumor mills that there are a lot of errors upgrading from 6 directly to 2009.  As crazy as this sounds I would download and install a copy of ACT! 2008 and try to convert to it.  Once that is successful - then install ACT! 2009 and update/convert the ACT! 2008 database.

I bet it works.  Let us know

Steve
0
 

Author Comment

by:mcseipsc97
ID: 22949704
None of these things worked.  We can hire a consulting company to do it all but that defeats the purpose of purchasing the software with the support from ACT in my opinion.
0
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 1500 total points
ID: 22959488
If the ACT! 6.0 database is corrupt, you will either need to try the Cornerstone product or hire someone to repair it.

Sage no-longer supports ACT! 6.0 databases, and haven't done so for a few years.
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 23338172
How did you go?

If you still need it repaired, we now have access to the person who used to do the 3.0-6.0 database repairs for Symantec and Sage...
0
 

Author Comment

by:mcseipsc97
ID: 23338927
We really didn't get anything accomplished with it.  We are going to have the user try to create a new database and re-import it.  

You know someone who can help migrate it now?
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 23338968
Sure... drop me a message via the Contact form at http://www.glcomputing.com.au/contact.php
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

ACT LINK FOR PEACHTREE WON’T LINK PROBLEM       It always seems that when you upgrade Act or Peachtree Quantum in versions 2009, 2010, 2011, or 2012 then try to relink them it fails. Following the linking instructions-  Go to the peachtree tab in …
Article by: Dermot
The life of crime is over for 22 year-old Christian Ian Salvador, a student from Isabela State University in the Philippines.
Progress
Introduction to Processes

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question