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Microsoft, Wireless Laser Keyboard, 6000 v2.0 Stopped Responding

Microsoft, Wireless Laser Keyboard, 6000 v2.0, has a battery indicator that goes dark a few seconds after changing batteries and will not respond. It's about two months old (30 day warranty!). Is there a fix for this?
Addit'l info: The associated mouse continues to function fine, using Windows XP Tablet.
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KEWoodside
Asked:
KEWoodside
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1 Solution
 
KaddictCommented:
The shop that sold warrant for 30 days, but I'm pretty sure you could get a replacement from Microsoft (which should at least have a 1 year warranty). I don't know where you could ask such a replacement but will google for that a bit
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KaddictCommented:
I found that:

You should call 1 800 852 3543

 If you really, really don't wanna phone, try a mail with your situation, the P/N and the S/N to : MSSCSea@microsoft.com
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KaddictCommented:
The 800 # posted here is for Microsoft Hardware.. tip to others, don't call there for anything else than microsoft hardware
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KaddictCommented:
lol sorry for multi-posting... the email I gave was for a bunch of countries other than USA/Canada. for USA/Canada you should email acadsupp@microsoft.com I think... If you wanna be 100% sure where you email visit the Contact Us of www.microsoft.com
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KEWoodsideAuthor Commented:
Thanks for diligent effort, Kaddict. I took your advice and went to ms website. FYI, the 800 tel # in earlier solution was not valid for my location.
Have a good night!
KEW
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KEWoodsideAuthor Commented:
Turns out that  the problem was how I was going about re-establishing the connection between the keyboard and the receiver.
The correct procedure is to press and hold the buttons on both the receiver and keyboard simultaneously for about 10 seconds.
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KaddictCommented:
Ouch. normally you press receiver once then he goes into research mode for approx 10 sec, then you press once the keyboard connect button.

grats microsoft for yet another standard breaked :)
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