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Microsoft, Wireless Laser Keyboard, 6000 v2.0 Stopped Responding

Posted on 2008-10-28
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Last Modified: 2013-12-09
Microsoft, Wireless Laser Keyboard, 6000 v2.0, has a battery indicator that goes dark a few seconds after changing batteries and will not respond. It's about two months old (30 day warranty!). Is there a fix for this?
Addit'l info: The associated mouse continues to function fine, using Windows XP Tablet.
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Question by:KEWoodside
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7 Comments
 
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Expert Comment

by:Kaddict
ID: 22827411
The shop that sold warrant for 30 days, but I'm pretty sure you could get a replacement from Microsoft (which should at least have a 1 year warranty). I don't know where you could ask such a replacement but will google for that a bit
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Expert Comment

by:Kaddict
ID: 22827422
I found that:

You should call 1 800 852 3543

 If you really, really don't wanna phone, try a mail with your situation, the P/N and the S/N to : MSSCSea@microsoft.com
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Expert Comment

by:Kaddict
ID: 22827425
The 800 # posted here is for Microsoft Hardware.. tip to others, don't call there for anything else than microsoft hardware
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Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

 
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Accepted Solution

by:
Kaddict earned 1000 total points
ID: 22827435
lol sorry for multi-posting... the email I gave was for a bunch of countries other than USA/Canada. for USA/Canada you should email acadsupp@microsoft.com I think... If you wanna be 100% sure where you email visit the Contact Us of www.microsoft.com
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Author Closing Comment

by:KEWoodside
ID: 31511002
Thanks for diligent effort, Kaddict. I took your advice and went to ms website. FYI, the 800 tel # in earlier solution was not valid for my location.
Have a good night!
KEW
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Author Comment

by:KEWoodside
ID: 22830202
Turns out that  the problem was how I was going about re-establishing the connection between the keyboard and the receiver.
The correct procedure is to press and hold the buttons on both the receiver and keyboard simultaneously for about 10 seconds.
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Expert Comment

by:Kaddict
ID: 22832883
Ouch. normally you press receiver once then he goes into research mode for approx 10 sec, then you press once the keyboard connect button.

grats microsoft for yet another standard breaked :)
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Featured Post

Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

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