Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook unable to display embedded images

Posted on 2008-10-28
3
Medium Priority
?
1,101 Views
Last Modified: 2012-05-05
The subject is an XPP SP3 workstation in a Win Svr SBS Std R2 network environment.
Outlook 2003 is used as an email client connected to the Exchange server.
Recently,Outlook is unable to display any embedded graphic image files. Images appears as an empty boxe with a red cross at one corner.
I have tried removing all files from the user's
C:\Documents and Settings\<user>\Local Settings\Temporary Internet Files\OLK34\
But it does not appear to resolve the problem.
I have also tried changing the editor from HTML to RTF and Word 2003. All without any success.

Any suggestions/tips for troubleshooting would be gratefully received. With thanks in advance.
0
Comment
Question by:garychu
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 1500 total points
ID: 22828753
Hello garychu,

1. Outlook blocks images. Here is how to unblock them
http://office.microsoft.com/en-us/outlook/HP010859521033.aspx

2. By default, Outlook 2003 blocks all HTML content that is referenced by an external location.  Here is how to turn if off
http://support.microsoft.com/kb/831608


Hope this helps!
war1
0
 

Author Comment

by:garychu
ID: 22837853
Thanks for the prompt response, war1.
I have since done some tests. And now have reasons to suspect that the problem could be at the sender's end. At least one sender has been identified.
The sender is on the same LAN and domain.
If the source of the problem is the sender, are there things that I can check out?
0
 
LVL 97

Expert Comment

by:war1
ID: 22837874
garychu, check if sender has a security program like antivirus that is deleting the images.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question