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SMC.EXE - Application Error at Windows Logon Screen - Symantec Endpoint

Posted on 2008-10-29
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6,678 Views
Last Modified: 2013-12-09
We have about 50 users on our network.  About 6 of them have been receiving an SMC.EXE - Application Error each morning when they come in.  All of our users leave their computers running overnight, but logged out.  They are a combination of Windows XPP SP2 and SP3.

We are running Symantec Endpoint client.  How can we resolve this error?  Any help would be appreciated.

Thanks!
-David
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Question by:David Hulnick
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Expert Comment

by:Rob Williams
ID: 22837641
The should be a matching entry in the event viewer. Are there any additional details there?

There are frequent reports of SMC conflicting with VPN client software such as CheckPoint, SafeNet, and others. Any chance there is a VPN client installed on these machines.

Also are you able to verify it is a legitimate SMC file? There are a couple of viruses that disguise themselves as smc.exe
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Author Comment

by:David Hulnick
ID: 22876059
These are the Application Errors from the Event Viewer:


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  11/4/2008
Time:  8:33:47 AM
User:  N/A
Computer: ALUMINUM
Description:
Faulting application Smc.exe, version 11.0.2000.1231, faulting module SpNet.dll, version 11.0.2000.1231, fault address 0x0002b81d.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 53 6d 63   ure  Smc
0018: 2e 65 78 65 20 31 31 2e   .exe 11.
0020: 30 2e 32 30 30 30 2e 31   0.2000.1
0028: 32 33 31 20 69 6e 20 53   231 in S
0030: 70 4e 65 74 2e 64 6c 6c   pNet.dll
0038: 20 31 31 2e 30 2e 32 30    11.0.20
0040: 30 30 2e 31 32 33 31 20   00.1231 
0048: 61 74 20 6f 66 66 73 65   at offse
0050: 74 20 30 30 30 32 62 38   t 0002b8
0058: 31 64                     1d      
 
 
 
 
 
 
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date:  11/4/2008
Time:  8:34:05 AM
User:  N/A
Computer: ALUMINUM
Description:
Fault bucket 728799988.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket: 
0008: 37 32 38 37 39 39 39 38   72879998
0010: 38 0d 0a                  8..     

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Expert Comment

by:Rob Williams
ID: 22883116
Those are pretty generic events, I am afraid that doesn't help much.
As mentioned earlier are there any VPN clients installed?
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Author Comment

by:David Hulnick
ID: 22883144
VPN software is not installed on those units.
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Expert Comment

by:Rob Williams
ID: 22883161
Sorry I have no other suggestions, perhaps others will. If you have a Symantec support contact it might be worth contacting them, though I find they are seldom much help.
--Rob
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Accepted Solution

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David Hulnick earned 0 total points
ID: 23379401
This issue has stopped occurring on the machines.  Perhaps, Symantec put out a fix....
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Expert Comment

by:Rob Williams
ID: 23379528
Good to hear. Thank you for updating davidari321.
Cheers !
--Rob
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