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Outllook 2003 Double folders

Posted on 2008-10-29
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Last Modified: 2012-05-05
I have a client using Outlook 2003 without exchange.
On her folders list there are 2 lines showing Personal Folders. The contents of them are Identical.
Within the PC folder where the messages are stored there is only 2 pst's an Outlook and an Archive.
Within the Account settings, Data files there is only one entry for personal folders.

How do I correct this and remove the duplication?
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Question by:LostInWindows
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Joseph Daly earned 250 total points
ID: 22830868
I have seen this happen a few times if you remvove an archive folder sometimes it will still be visible. I usually just blow away their outlook profile and recreate a new one for them.

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Expert Comment

by:war1
ID: 22831652
Hello LostInWindows,

Before you create a new profile, try these methods for removing duplicate Personal Folders
http://www.sperrysoftware.com/Outlook/Outlook-Duplicates.asp#QB

Hope this helps!
war1
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