Blackberry's are not syncing with BES server correctly

Posted on 2008-10-29
Last Modified: 2009-01-07
I have a BES server 4.1.5 running on a server 2003 DC. Mail and calendar items are sent fine. It is when a user deletes mail from there inbox it doesnt show in there inbox. This is the the same for calendar items. Does any one have any ideas how to fix this ?
Question by:Codestone
  • 2

Expert Comment

ID: 22832378
Just so i know i understand correctly, the user is deleting mail on their blackberry and wanting it to also delete from their inbox on the computer, correct?

Expert Comment

ID: 22832410
There is a setting on the policy (or on the blackberry client) for synchronization.  The behavior your describing is the default.

On the server, in the user PIM Sync > Message Settings > Synchronization type > Bidirectional
Make sure to set the conflict setting as well

Then double check that on the client.  Inside mail in settings I believe.

Accepted Solution

Mikealcl earned 500 total points
ID: 22840657
Did you have any luck Codestone?

Author Comment

ID: 22865440
The server is set to Bi- directional. I am just waiting to hear back from some of the users to check the phones are set to the same. Thanks I will keep you updated

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