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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Outlook calender has user busy all the time

Hi Experts,

User comlains that Outlook calenderis busy all the time. What can be the possible solution for that? It's urgent.

Any further clarification, please revert back to me.
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anupam1983
Asked:
anupam1983
  • 3
1 Solution
 
ashwynrCommented:
Hallo!

On users computer go to Start>Run and type
Outlook.exe /cleanfreebusy

If this does not work then try

Outlook.exe/cleanreminders

Let us know if this helps.

- #wyn
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ashwynrCommented:
You will need to close Outlook before you launch it using that command switch.
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anupam1983Author Commented:
Hi,

I've done the followings in the user's PC:
attempt 1) Rebuilt OST file; failed
attempt 2) Ran Outlook using /cleanfreebusy switch; failed
Logged into another machine and setup email on it; busy status persists.

What does this /creanreminder does? And we need to execute this command onlu on that particular PC, right?
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ashwynrCommented:
* Are you trying to use Outlook in Cached mode? Could you un-check the cached mode option in Email Accounts and then try to launch Outlook and see if that shows correct information
* Outlook /CleanReminder switch would clear your recurring reminders
* Have you tried to recreate users Windows Profile on that computer and then create a new Outlook profile to see if that works?
* If all of the above does not work then you'll need to force regeneration of Free/Busy information using the MFCMapi tool recommended by Microsoft. The below link will help you to sort it out.

http://support.microsoft.com/kb/958443

Let us know if this still does not help.
Good Luck

- #wyn
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