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Outlook calender has user busy all the time

Posted on 2008-10-29
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Last Modified: 2008-10-30
Hi Experts,

User comlains that Outlook calenderis busy all the time. What can be the possible solution for that? It's urgent.

Any further clarification, please revert back to me.
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Question by:anupam1983
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Expert Comment

by:ashwynr
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Hallo!

On users computer go to Start>Run and type
Outlook.exe /cleanfreebusy

If this does not work then try

Outlook.exe/cleanreminders

Let us know if this helps.

- #wyn
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Expert Comment

by:ashwynr
Comment Utility
You will need to close Outlook before you launch it using that command switch.
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Author Comment

by:anupam1983
Comment Utility
Hi,

I've done the followings in the user's PC:
attempt 1) Rebuilt OST file; failed
attempt 2) Ran Outlook using /cleanfreebusy switch; failed
Logged into another machine and setup email on it; busy status persists.

What does this /creanreminder does? And we need to execute this command onlu on that particular PC, right?
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Accepted Solution

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ashwynr earned 500 total points
Comment Utility
* Are you trying to use Outlook in Cached mode? Could you un-check the cached mode option in Email Accounts and then try to launch Outlook and see if that shows correct information
* Outlook /CleanReminder switch would clear your recurring reminders
* Have you tried to recreate users Windows Profile on that computer and then create a new Outlook profile to see if that works?
* If all of the above does not work then you'll need to force regeneration of Free/Busy information using the MFCMapi tool recommended by Microsoft. The below link will help you to sort it out.

http://support.microsoft.com/kb/958443

Let us know if this still does not help.
Good Luck

- #wyn
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