Are any of you having issues with your XenApp 4.5 server randomly rebooting?

Posted on 2008-10-29
Medium Priority
Last Modified: 2008-12-06
We recently upgraded complete an upgrade to XenApp4.5, and are having issues that were not happening during our testing phase.  Our servers are constantly rebooting to the bsod, and I checked the event logs and receive the following bug check.  

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c2 (0x00000007, 0x0000121a, 0x00a40014, 0xbc2be398). A dump was saved in: C:\WINDOWS\Minidump\Mini102908-01.dmp.

I also see a bunch of these WDICA error that I listed below.  
Event Type:      Error
Event Source:      WDICA
Event Category:      None
Event ID:      0
Date:            10/29/2008
Time:            12:23:40 PM
User:            N/A
Computer:      NJXEN19
The description for Event ID ( 0 ) in Source ( WDICA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\wdica.
0000: 00 00 00 00 01 00 54 00   ......T.
0008: 00 00 00 00 00 00 00 00   ........
0010: 01 00 0c c0 17 00 00 e0   ...À...à
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

All the minidumps we analzed and we found that the below (vdtw30.dll) file is causing the issue. Citrix support recommends that we install rollup pack 3, but that has not been tested in our environment.  I just wanted to see if anyone else out there has come across this problem, and been able to resolve it.  Please let me know when you get a chance.
Question by:ctxadmin
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LVL 37

Expert Comment

by:Carl Webster
ID: 22835603
I support close to 100 Citrix farms across the world running XenApp 4.5 FR1.  I do not recommend installing HRP3 yet as it is too new.  Do you have HRP2 installed?

What XenApp options and components are installed on this server?
What is the OS you are running?
Is the OS fully patched as of last weeks out-of-band update?
How much RAM is installed?

Author Comment

ID: 22835985
We have XenApp 4.5 Platinum edition. We have presenation console, access management console,load manager,resource manager, and network monitor.  We are using windows 2003 sp2 and we have 4GB of RAM on our servers.  
I do have HRP2 installed on my servers, and did not have this issue in our test environment.  Please let me know if you have any further questions.  Citrix support have not been able to help with this issue that much.  

LVL 37

Expert Comment

by:Carl Webster
ID: 22836842
I have been in training all day with the Citrix Global Escalation support leaders.  You need to request, or demand, escalation.

I would gather a complete memory dump for the escalation team.
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Author Comment

ID: 22839092
Citrx support won't do anything until we upgrade all of our servers to pse45w2k3048.  this is a limited post rollup pack 2 release. It is suppose to update the vdtw30.dll.  I hope it works...
LVL 37

Expert Comment

by:Carl Webster
ID: 22839245
Makes sense.

Accepted Solution

ctxadmin earned 0 total points
ID: 23073324
we installed pse45w2k33048 and that resolved our issue.  

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