darin_bryant
asked on
How do I troubleshoot a remote user who connects via Microsoft VPN into our network that keeps getting disconnected.
I have a home based employee in San Francisco that remotes into our network here in Dallas Tx using Microsoft VPN. She has been complaining that several times a day she gets disconnected from the network. I am looking for a solution that would allow me to figure out whether or not this issue is on her side or my side. Any help or suggestions will be appreciated.
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ASKER
PaperTiger: Where will the external.txt and internal.txt files be saved?
if you open CMD through Start, Run, CMD, it will be save at
c:\documents and settings\username\
go try it yourself.
c:\documents and settings\username\
go try it yourself.
make sure you run the ping over an extended time period, like 15-20 min during which she experiences some disconnection.
ASKER
it doesn't do anything. I typed 'ping 10.42.6.10 -t >internal.txt"
open the "internal.txt" file.
I too have seen this a lot, and agree with PaperTiger. Twice when we've lost our ISP and another when a switch failed. I've seen it often when the user has a wireless network and is walking all over the house. Also 2.4 ghz cordless phones interfere with their home wireless if they have it. Another big thing is, are they walking away from the computer for an extended period and the VPN tunnel is closing due to inactivity? What is the timeout you have set for the tunnel to terminate due to inactivity?
ASKER
The user actually came into the office this week so I am not able to troubleshoot the issue of her being remote.
http://search.microsoft.com/Results.aspx?qsc1=0&q=vpn+server+troubleshooting&mkt=en-GB&FORM=QBME4&l=1
Hope this Helps