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Cannot solve this!!

Posted on 2008-10-29
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Last Modified: 2013-11-22
How do i fix this issue of failed installs with Avg Free 8.
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
            Error 0x80070005.
I have reset registry permissions, tried numerous tips but to no avail. and user permissions in registry.
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Question by:a1techs
11 Comments
 

Expert Comment

by:khayes82
ID: 22834653
This is a problem that I've been seeing over and over and over. I have only had one successful installation of AVG with simply resetting the permissions. Although it is permissions that cause the problem, a simple registry permissions reset doesn't work for some reason. I was however, able to get this information direct from Grisoft, so hopefully it will help you:

1. Extract the attached file "Reset_access_AVG8.zip" to your
computer. Make sure that all three files ('subinacl.exe',
'reset_access.bat' and 'definitions.txt') are extracted to the same
folder.

2. Run the "reset_access.bat" file to apply all necessary changes.

3. Restart your computer and run the AVG installation, which should
proceed properly now.

As I cannot upload a .zip file and I have not yet put it on my website, I will be glad to email it to you. My email address is (***Email removed by rpggamergirl, ZAPE***) if you would like more information.

Best Regards!
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Author Comment

by:a1techs
ID: 22834895
Thank you for speedy reply!!  I have tried your suggestion , but no luck! Same error.  

Thanks again for you speed in response.
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LVL 38

Expert Comment

by:younghv
ID: 22835513
I had that a while back and used the "Registry" function in CCleaner (www.ccleaner.com).

It took three runs of the app to completely clear out the Registry, but after the final re-boot I was able to finish the install.
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Author Comment

by:a1techs
ID: 22835842
Thanks younghv,

Your tip was not successfull either.... Thank you for responding so fast as well.
I'm begginning to think this is not just a registry thing... But possibly a conflict with another piece of software. If i'm offbase please feel free to tell I'm wrong, but everything i've tried within the registry just hasnt worked.
Thanks again,
a1tech
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LVL 38

Expert Comment

by:younghv
ID: 22835992
khayes82,
If you have a solution with the 'zip' file, just rename it to a .txt extension and go ahead and attach it.

You also should not post your email address here - both for anti-spam reasons and EE policy.
(http://www.experts-exchange.com/help.jsp#hi15)

I hope your solution works for khayes82, because we could sure use that in the EE database.
0
 
LVL 47

Expert Comment

by:rpggamergirl
ID: 22836516
a1techs,

Is this like an upgrade from an older version or a clean install? if so, try uninstalling the other version first, as there have been a lot of issues installing AVG 8 when previous version was installed. there are times when an AVG removal tool is necessary to remove all leftovers from the older version before AVG 8 will successfully install.
khayes82,
I concur with younghv's advice, or you can also just attach the "reset_access.bat" here as code snippet for a1techs to save and run.
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LVL 22

Expert Comment

by:orangutang
ID: 22837113
Also, try both of these:
http://www.windowsbbs.com/internet-explorer/59960-ie-7-knowledge-base-articles-resources.html#post316029
and
"Method D: Reset permissions for any unwriteable registry subkeys" from http://support.microsoft.com/kb/917925
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Author Comment

by:a1techs
ID: 22840346
Thanks for the reply rpggamergirl,
It is a clean install of avg 8 ..... Did not know of any avg removal tool, I'm assuming I could google that and try.... but never had avg before. Will try and comment back.
Thanks A1techs
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Author Comment

by:a1techs
ID: 22840371
orangutang     I have already done all of the registry permission fixes suggested...but thank you for posting.  I'm thinking I just might try to install Avaria or Avast and call it a day today on this darn thing.

Thanks,
A1techs
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Accepted Solution

by:
a1techs earned 0 total points
ID: 22857122
Installed Avast and worked like a charm.... Grisoft needs to get their stuff together.  I would rather use AVG but you got a do what you got a do....  
Thanks everyone
0
 

Expert Comment

by:cliffmeyers
ID: 23675874
I had the same problem and finally found this fix:

the issue with AVG installation seems to be caused by the insufficient access rights to the AVG related registry entries. In such case, please take the following steps to rectify this issue:

1. Download the latest installation file from this webpage:

http://www.avg.com/download?prd=ais
(AVG Internet Security 8.0)

When you are prompted, please do not open this file directly from the internet, but click the "Save" button and choose a location, where the installation file should be stored. We recommend saving the file to the "Desktop".

2. Please check whether you are logged under some account with administrative rights. For more details, please visit this FAQ:
http://www.avg.com/faq?num=1196

3. Download the AVG service utility from this location to your computer (we recommend saving it to your "Desktop") and run it.
Detailed information will be displayed on your screen:

http://www.avg.com/filedir/util/support/reset_access_avg8_en.exe
 
Restart and reinstall.   Worked for me.
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