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No mouse/keyboard/RPC on server 2003 R1

Posted on 2008-10-29
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Last Modified: 2009-12-16
Here is where I am at.

I have DC01 and DC02...DC01 is the one with the GC and all FSMO's. DC01 is also the server with the problem. There is NO manual system state backup (if you know of an automatic one please inform me). What is occuring is that at the instant windows loads after post, I lose my keyboard and mouse, as well as any rpc related services, althought the server will ping. CTRL-ALT-DEL prompts, but I cannot use the keyboard (ps or usb) The keyboard works in post.

I cannot completely reload, so I will not be awarding points for that as a solution. I would have done a repair hours ago, but do not have a system state as this is a brand new server and the installation of the backup agent is what occurred directly before the crash.
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Question by:Pixelrebirth
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13 Comments
 
LVL 14

Expert Comment

by:dfxdeimos
ID: 22834744
So with the RPC services lost you cannot do any sort of remote management from the other DC (viewing event logs, etc)?

Can you use psexec to try to restart the RPC services?

http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx
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LVL 5

Expert Comment

by:ccns
ID: 22834825
Can you at all remote desktop to the server?
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Author Comment

by:Pixelrebirth
ID: 22834889
Due to RPC being down I cannot get into logs, rdp, services...anything.
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LVL 14

Expert Comment

by:dfxdeimos
ID: 22834951
You should try the PSEXEC method via something like:

psexec \\server "net start rpcsa"
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Author Comment

by:Pixelrebirth
ID: 22835001
>psexec \\10.0.0.240 "net start rpcsa"

PsExec v1.94 - Execute processes remotely
Copyright (C) 2001-2008 Mark Russinovich
Sysinternals - www.sysinternals.com

Couldn't access 10.0.0.240:
Windows cannot find the network path. Verify that the network path is correct and the destination computer is not busy or turned off. If Windows still cannot find the network path, contact your network administrator.
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LVL 14

Expert Comment

by:dfxdeimos
ID: 22835032
Hmm...

You obviously cannot boot into safe or directory restore mode?

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Author Comment

by:Pixelrebirth
ID: 22835051
I cannot boot in Last known, safe mode, directory services....everything locks out, gets to a ctrl-alt-del prompt still though! but ....
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LVL 14

Expert Comment

by:dfxdeimos
ID: 22835090
Wow. This happened immediately following the install of a backup agent? Can you describe in a little more detail the events that caused the initial crash?
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Author Comment

by:Pixelrebirth
ID: 22835308
Yes, we installed the backup agent and restarted to this ..... I strongly believe this would have happened regardless of the backup agent. ALL services seem down--- server service as well I just tested. We have these backup agents installed on hundreds of servers without any problem. Unfortunately it left me without a system state...that is why I mentioned it.
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LVL 14

Expert Comment

by:dfxdeimos
ID: 22835421
Well, unless an update or some other piece of software was installed recently before a reboot it is very likely that the agent is to blame. It would be a stunning coincdence if that was not the case, but it is possible. Even though you had it installed on many other servers, perhaps there was a "perfect storm" that caused it to flake out on this one.

That doesn't really solve the issue though... what services are running on this server? Is it strictly a DC / GC with that holds the FSMO roles?
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Author Comment

by:Pixelrebirth
ID: 22835530
DC GC FSMO Anti-virus Print DHCP
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LVL 14

Expert Comment

by:dfxdeimos
ID: 22835598
Well, even though you don't want to hear it my mind is telling me "rebuild". =[

It would be worthwhile to contact the vendor of the backup agent and hit them with some "OMG Your product broke my server!" and see if they have any answers.

As a last resort (and if you have $250 to blow) you may want to call Microsoft Support. I have worked with them many times, and if you don't mind being on the phone for 10 hours they may be able to resolve your problem.

http://support.microsoft.com/oas/default.aspx?ln=en-us&x=7&y=14&c1=508&prid=9657&gprid=357181

Sorry man, good luck.
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Accepted Solution

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Pixelrebirth earned 0 total points
ID: 22926300
Repair installation works no system state restore nessecary!
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