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No mouse/keyboard/RPC on server 2003 R1

Posted on 2008-10-29
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Last Modified: 2009-12-16
Here is where I am at.

I have DC01 and DC02...DC01 is the one with the GC and all FSMO's. DC01 is also the server with the problem. There is NO manual system state backup (if you know of an automatic one please inform me). What is occuring is that at the instant windows loads after post, I lose my keyboard and mouse, as well as any rpc related services, althought the server will ping. CTRL-ALT-DEL prompts, but I cannot use the keyboard (ps or usb) The keyboard works in post.

I cannot completely reload, so I will not be awarding points for that as a solution. I would have done a repair hours ago, but do not have a system state as this is a brand new server and the installation of the backup agent is what occurred directly before the crash.
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Question by:Pixelrebirth
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by:dfxdeimos
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So with the RPC services lost you cannot do any sort of remote management from the other DC (viewing event logs, etc)?

Can you use psexec to try to restart the RPC services?

http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx
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by:ccns
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Can you at all remote desktop to the server?
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by:Pixelrebirth
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Due to RPC being down I cannot get into logs, rdp, services...anything.
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by:dfxdeimos
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You should try the PSEXEC method via something like:

psexec \\server "net start rpcsa"
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by:Pixelrebirth
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>psexec \\10.0.0.240 "net start rpcsa"

PsExec v1.94 - Execute processes remotely
Copyright (C) 2001-2008 Mark Russinovich
Sysinternals - www.sysinternals.com

Couldn't access 10.0.0.240:
Windows cannot find the network path. Verify that the network path is correct and the destination computer is not busy or turned off. If Windows still cannot find the network path, contact your network administrator.
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by:dfxdeimos
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Hmm...

You obviously cannot boot into safe or directory restore mode?

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by:Pixelrebirth
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I cannot boot in Last known, safe mode, directory services....everything locks out, gets to a ctrl-alt-del prompt still though! but ....
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by:dfxdeimos
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Wow. This happened immediately following the install of a backup agent? Can you describe in a little more detail the events that caused the initial crash?
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by:Pixelrebirth
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Yes, we installed the backup agent and restarted to this ..... I strongly believe this would have happened regardless of the backup agent. ALL services seem down--- server service as well I just tested. We have these backup agents installed on hundreds of servers without any problem. Unfortunately it left me without a system state...that is why I mentioned it.
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by:dfxdeimos
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Well, unless an update or some other piece of software was installed recently before a reboot it is very likely that the agent is to blame. It would be a stunning coincdence if that was not the case, but it is possible. Even though you had it installed on many other servers, perhaps there was a "perfect storm" that caused it to flake out on this one.

That doesn't really solve the issue though... what services are running on this server? Is it strictly a DC / GC with that holds the FSMO roles?
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by:Pixelrebirth
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DC GC FSMO Anti-virus Print DHCP
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by:dfxdeimos
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Well, even though you don't want to hear it my mind is telling me "rebuild". =[

It would be worthwhile to contact the vendor of the backup agent and hit them with some "OMG Your product broke my server!" and see if they have any answers.

As a last resort (and if you have $250 to blow) you may want to call Microsoft Support. I have worked with them many times, and if you don't mind being on the phone for 10 hours they may be able to resolve your problem.

http://support.microsoft.com/oas/default.aspx?ln=en-us&x=7&y=14&c1=508&prid=9657&gprid=357181

Sorry man, good luck.
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Pixelrebirth earned 0 total points
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Repair installation works no system state restore nessecary!
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