Word closes unexpectedly

Another outlook issue with a different user. When in word, it closes unexpectedly. I searched online and found a possible solution that suggest the removal of the hand writing recognition. I attempted that procedure, but there was no entry for the hand writing recognition in the language options. Do any of you guys have another possible solution?
xzay1967Asked:
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MadjaxCommented:
Hi xzay1967,
Try to exchange the normal.dot file. Many Word problems originates from that file. If that doesn't work, try make a new windows profile and see if that helps.
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xzay1967Author Commented:
can I delete that file, and let office create a new one?
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