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M20i Network card blinking

Posted on 2008-10-29
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Last Modified: 2013-11-09
We have a Xerox M20i and am having trouble sending emails from it.
I notice that the green light right above the network port is blinking green all the time.

When I reset the network card, it goes steady for 15 seconds or so, but then goes back to blinking.

NOTE: this is not the network cable connection. THAT light is above this one and lights steady when I plug the cable into it.

Anyone know what this blinking light means?
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Question by:LoganComputers
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Author Comment

by:LoganComputers
ID: 22836330
Also, the network cable is good. I tested it and it works when I connect my laptop to it.
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Expert Comment

by:hdhondt
ID: 22836540
The blinking light is probably just a "heartbeat" which tells you the printer is operational.

When you say you have "trouble sending emails from it", what does that mean? Has the machine been set up with SMTP server details, etc? Could the email server refuse emails from an unknown user? In that case, does the printer have a valid "from" address? On a more basic level, can you ping the printer? Can you print to it?
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Author Comment

by:LoganComputers
ID: 22842806
We can email documents to our email addresses which is on godaddy.com so the smtp is smtpout.secureserver.net.
I don't recall setting the user name so I will have to check the manual for that.

The reports from the users say that it works about 10% of the time, but the network and wiring is all good.
I will see if I can ping the pinter and post back

Lewis
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Expert Comment

by:hdhondt
ID: 22845701
Another possibility, if only some emails are successfull: If you're scanning hi-res colour, the email attachment (pdf,tiff,...) may be too large and rejected by the ISP. Try some scans at different resolutions and colour settings to see if you can find a pattern.
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Author Comment

by:LoganComputers
ID: 22846738
Update:
I think I have figured out that it is trying to send, but I have not found where to enter the user name and password for it to authenticate to either godaddy OR Comcast.net.

Before they switched from DSL it was working. I think it may not have needed a user name and password to work, but now it does need a password but I have no place to enter it... :(
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Accepted Solution

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hdhondt earned 125 total points
ID: 22847208
Email settings can be set via the machine's web interface, from your browser. For details, look at:

http://tinyurl.com/6c4e7z

If you need more details, let me know. You can also click on the "How to > Email" link at the lefthand side of that page. There's a lot of help there.
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Author Closing Comment

by:LoganComputers
ID: 31511464
I was not able to actually get it to work, but the web interface was what I needed to enter the settings.
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