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Some e-mail messages are delayed and do not deliver until hours later

Posted on 2008-10-29
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Last Modified: 2012-05-05
Dear Experts,

We have Exchange 2003 running on Windows 2003 server.
I was asked to resolve an issue where some messages addressed to one recipient (internal) are not delivered as they are supposed to. User stated that it happened a couple of times when he received messages at 2PM that are dated 8 something am. Some of the messages were addressed to him from other internal users from our organization and one or two messages were from external sources. User didn't give me any detailed info on sender, subject line etc. So, I couldn't really check in Exchange Message tracker. I did restart Exchange services and also did check that the mailbox is within it`s limit as well as checked the queues, nothing unusual.
What else should I check for ? Did anyone else had this same issue ?
I didn't hear any complaints from anyone else about the same issue.
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Question by:technomic
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tenaj-207 earned 2000 total points
ID: 22837281
It's unlikely that the issue is with the server.  I would check the users Outlook account.  Make sure it's not offline and just for good measure you could set Outlook to manually check for new email every 5 min.  Tools > Send and Receive > Send and Receive settings > Define Send and Receive groups; Check the box to schedule an automatic send/receive every 5 min for both All Acounts and Offline.

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by:technomic
ID: 31511497
Tenaj-207,
You are probably right, I will give your suggestion a try.

Thank you,
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