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Printing Locally via Remote Dekstop over VPN

Posted on 2008-10-29
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I don't seem to be the only one having this problem, but all the solutions posted so far don't work.

I have employees accessing remote desktop over VPN who would like to be able to print at my restaurant. The server is located in the home-office, and at the restaurant there are 5 client computers and an HP LaserJet P1006 connected via USB. That printer is shared with all other computers on the network, and everyone can print fine locally only.

It sometimes lets you print via terminal services, but not usually. As well, you never know where in the hell to print as there is about 40 printers showing up in the remote desktop server "Printers and Faxes"
window.

The correct drivers are installed on the server.

By the way, we also have a Network Ready HP Color Laser CM1017 at the home office. Everyone seems to be able to print to this no matter where they are (restaurant, home, or coffee shop).

I'm knee-deep into this. Will buying a network ready printer for the restaurant cure my woes?

Please help!

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Question by:derickd
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Author Comment

by:derickd
ID: 22837550
All client PCs are running XP with all updates that I'm aware of. I believe RDC clients are: 6.0.6001.18000.
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Expert Comment

by:Michael Worsham
ID: 22837632
Network printers are always best for Terminal Servers. One thing you do need to be made aware of -- stay away from multi-function printers (MFP) when it comes to Terminal Servers as these things don't function correctly.

---

Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not Redirected in a Remote Desktop or Terminal Services Session
http://support.microsoft.com/default.aspx?scid=kb;en-us;q302361

---

Also, when it comes to PCL6 and HP Printers, its best to avoid them. Fall back to the PCL5 or PCL5e driver instead. Windows Server, Small Business Server, Terminal Server and RWW all encounter issues with PCL6 drivers for some odd reason with no hope for an explanation from either Microsoft nor HP.

Reference threads:
http://www.experts-exchange.com/Hardware/Printers/HP_Printers/Q_20767348.html
http://www.experts-exchange.com/Software/System_Utilities/Remote_Access/VPN/Q_22408402.html
http://www.experts-exchange.com/Software/System_Utilities/Remote_Access/VPN/Q_23444709.html
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Author Comment

by:derickd
ID: 22837811
Okay, an update to my problem ... I have uninstalled everything, and reinstalled everything. I have uninstalled the printer from the server AND the local machine. Reinstalled on local machine, then logged on to server, and install there. When I started a test print, it sent the test print fine to my local machine. Good sign. Then, my local machine print queue quickly filled up with 195 documents in it from Remote Desktop Printing ... it seemed to be looping. The print queue on the server was empty as if it was processed and done.

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Expert Comment

by:Michael Worsham
ID: 22837828
Unfortunately, the HP LJ P1006 is not compatible with TS.

Documented here:

HP Printers Supported in Citrix MetaFrame Presentation and Terminal Server Environments
http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

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Author Comment

by:derickd
ID: 22837830
Also, can anyone recommend a small, cheap network laser printer that would work in this situation. I have had great luck with all my HP printers, anything else?
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Author Comment

by:derickd
ID: 22837847
mwecomputers,

Thanks for the help, but the way I read it, the table in that document says that the p1006 doesn't work with Citrix. It doesn't mention anything about TS. Am I missing something?
I've had it working with TS before, but it's only like a $100 printer so I'm not gonna cry if I have to junk it and buy a better one. :)
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Accepted Solution

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Michael Worsham earned 1600 total points
ID: 22838020
Citrix and Terminal Servers go hand in hand, especially when RDP is involved.

I can recommend a couple of non-HP network printers that work good with RDP/Terminal Server:

Okidata B/W Laser -- http://www.okidata.com/mkt/html/nf/LED_bw.html
Okidata Color Laser -- http://www.okidata.com/mkt/html/nf/LED_color.html
Brother -- http://www.brother-usa.com/printer/BW_Monochrome_Laser_Printers_With_Network/
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Author Closing Comment

by:derickd
ID: 31511513
Thanks!
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