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Apple Mail Does Not Send SMTP

Posted on 2008-10-29
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Last Modified: 2013-11-24
I can receive mail and send mail from Windows Outlook
From new MAC with Leopard Mail I can receive mail but cannot send.  Spent hours on the phone with Apple and with RoadRunner (BrightHouse Cable)  No joy - They both insist that it is the others fault.  I found lots of online problems with MAC SMTP going "offline" and not sending - same problem I have, but no real solution.
I deleted mail program and user plist files and reinstalled mail and user settings
Held my tongue to the left and the right - No sucess - Four hours.....
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Question by:FirstaidPC
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6 Comments
 
LVL 6

Expert Comment

by:James Looney
ID: 22839932
Hi there,

I use Mac Mail with no trouble. Can you post some more information. LIke, who hosts your email? Do you know for sure the port they are using for SMTP? Do they require authentication? etc. Maybe even post what your SMTP settings are ('cept for password of course) so we can see.
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LVL 40

Expert Comment

by:Eoin OSullivan
ID: 22840352
I find sending via SMTP from a Mac to be as reliable as any other type.  Mac Mail is a sturdy email application so I am guessing you're missing a setting somewhere.

jimjo95 is right .. it may be as simple as getting the authentication settings right.
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Author Comment

by:FirstaidPC
ID: 22845224
Host is Road Runner \ Brighthouse Cable
SMTP is smtp-server.indy.rr.com
Pop is pop-server.indy.rr.com
Requires Password authentication
Neither requires SSL

Settings work fine on a PC with Outlook Express
There are many posts online of others having this issue, but remedy

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Expert Comment

by:LucGet
ID: 23098271
any solution on that issue yet?

i have the same issue here:

i want to have apple mail (mac os x tiger) listen on imap and smtp of a windows 2003 sbs. imap works fine while smtp is being refused.

the curious thing is that it works perfectly when i do the same settings with thunderbird (tested on the mac and also on a ubuntu-based laptop).

any suggestions?

cu,
lucget1.
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Accepted Solution

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FirstaidPC earned 0 total points
ID: 23219713
This has been resolved.  Although Roadrunner\Brighthouse insisted that their SMTP did not require something special

On one MAC I put authenitication for SMTP as NONE and it worked fine -
On a windows PC I put SMTP authentication was same as POP and it worked fine
On the other MAC I put required authentication, but not same as POP
POP settings only required user name "Joe"  but SMTP on this MAC needed "Joe@indy.rr.com"

I do not have a clue why three different computers required three different ways to set up mail, but all three are working

No thanks to Road Runnder for this one
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Expert Comment

by:nsitedesigns
ID: 23330812
Ran into same problem with my Road Runner company and host.  Both were pointing fingers at each other. Spent hours on the phone with both companies.  Finally, I scrapped all email accounts that weren't working, dumped my plist and recreated new accounts using mail/file/add account steps.  Now all is working fine.
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