Solved

Symantec Backup Exec Error Message V-79-57344-33861

Posted on 2008-10-30
7
8,621 Views
Last Modified: 2013-12-01
WE have a job that is scheduled to run every other night.  Ever since it has become larger than 1 tape, we get the following error message:
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

The settings are mirrored on several other smaller jobs that are successful.  My issue I think is that when the tape becomes full, it ejects like it is supposed to, then waits for a media tape to be inserted to continue.  That is where the issue starts.  The tape drive waits 30 seconds and terminates the job saying it failed due to media mount.  How do I fix this so it either waits until I do set a new tape in the drive or it waits x hours before failing to allow adequate time for myself to respond to the alert.
0
Comment
Question by:Linktheman2003
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
7 Comments
 
LVL 14

Expert Comment

by:Hedley Phillips
ID: 22839255
I can't understand why the job is failing as it should just sit waiting for a new tape. But have a read through here:

"User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation.
http://seer.entsupport.symantec.com/docs/246967.htm
0
 

Author Comment

by:Linktheman2003
ID: 22840409
I did see that, but as the status message read
Job ended: Wednesday, October 29, 2008 at 6:24:30 PM
Completed status: Canceled
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.
 I did watch this on the server where from the time the media is ejected and the cancel request miraclusly appears inb 30 seconds, and I have read that this could be from an automatic cancel request.  But I have yet to see where to turn this off.
0
 
LVL 14

Expert Comment

by:Hedley Phillips
ID: 22840523
Ah, run BEUtility and check the options in there.


"In BEUtility, select the media server, and from the left pane, click Edit configuration and set the response for the alerts "
See: http://seer.entsupport.symantec.com/docs/192055.htm
0
 
LVL 14

Expert Comment

by:Hedley Phillips
ID: 22840551
Here is a screenshot
beutility.gif
0
 
LVL 14

Accepted Solution

by:
Hedley Phillips earned 500 total points
ID: 22865650
Hi,

did this resolve your issue?
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to add replacement disk to HP RAID ? 16 168
Azure Backup Locations 2 73
restoring image to a different pc 20 123
How to check the PVU´s on AIX TSM servers? 3 131
We planned to use NetApp's SnapManager for Exchange (SME) to make three snapshots a day for quick recovery. Additional we planned to use Symantec NetBackup7 to backup to tape media for disaster recovery. We followed the best practice guide from NetA…
VM backups can be lost due to a number of reasons: accidental backup deletion, backup file corruption, disk failure, lost or stolen hardware, malicious attack, or due to some other undesired and unpredicted event. Thus, having more than one copy of …
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question