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iTunes not connecting to Remote App on iPod

Posted on 2008-10-30
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Last Modified: 2013-11-24
I am running iTunes on a vista machine which is registered to a domain controller. I am trying to get my iPod Touch to work as a remote for iTunes using the Romote App.I can state without question that the iPod is on the same LAN as the iTunes machine. When I Add Library on the iPod the iPod appears on the iTunes sidebar and I am prompted for thr pairing key - this is then typed into iTunes then then nothing happens. If I log off my domain profile and onto an alternate profile it works perfectly on the same machine so what ever is wrong seems to be within my roaming profile. I have uninstalled both iTunes and Bonjure and still the problem exists. Any suggestions greatly accepted.
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Question by:broadsoft
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Expert Comment

by:crymsan
ID: 22879517
Perhaps a group policy is being applied to you which has different settings, such as having the firewall on, or less access.
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Expert Comment

by:ParadiseITS
ID: 22988480
It is almost certainly a firewall issue on the workstation which you may or may not have control of if you are on a domain...
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Author Comment

by:broadsoft
ID: 22989058
Thanks for your comment. I can say with certainty this is not a firewall issue on the client. I am the Admin for this domain and there are no client firewall policies active on this work station - in fact I have turned it off completely and the problem still remains.

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Expert Comment

by:ParadiseITS
ID: 22989491
This may seem a silly question but have you tried it logged on as an admin user on the machine?
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broadsoft earned 0 total points
ID: 24621889
I tried logging on as admin and it worked just fine - could be a problem that travels with the user profile perhaps.

The problem recently "fixed itself" after updating the iPod firmware.
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Author Comment

by:broadsoft
ID: 24621892
Problem found its own solution.
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