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This meeting is not in the calender; it may have been moved or deleted

Posted on 2008-10-30
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Last Modified: 2012-05-05
I have a Outlook 2007 client that is accessing a mailbox on Exchange 2003.  There was a calendar meeting entry that was changed several times (date and time).  During the last change the calendar no longer displayed the entry.  I have confirmed that the entry was not deleted, and there is no delegation configured to enable someone other than SELF to delete documents.

Invitees confirmed they still have the calendar entry on their calendar.  The organizers mailbox received the invitees accepted messages.  Within the accepted message there is a message that states 'This meeting is not in the calender; it may have been moved or deleted'.  

The local profile, OWA, and accessing the mailbox from another computer all confirm that the document is not available.  The mailbox current size is 1.7GB.  The calendar is 25MB and calendar 1.2MB.
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Question by:jahhan
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Expert Comment

by:ashwynr
ID: 22841152
Hello Jahhan!

* Is the calendar which you are trying to access your own calendar or is it someone else's calendar?
* If it is someone else's calendar that you are trying to look at then what is it that you are actually looking for?
* If your concern is that the meeting request is not visible in your calendar but is visible in others/organizers calendar then are you using Outlook in cached mode?
Try to change the Outlook mode to Uncached state and then see if your issue resolves or not.

If all this sounds very confusing then could you elaborate on what is it that you're actually seeking for?  

- #wyn
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Author Comment

by:jahhan
ID: 22842592
Ashwynr,
Another person owns this mailbox.  I used DameWare to log into the computer that has this mailbox in cached mode to see what was happening.  Before ruling the problem was with the cache I had the user access the mailbox using OWA.  In OWA the meeting was also missing, and the invitee acceptance responses all stated the calendar was moved or deleted.  
I have administrative access to this mailbox so I used my Outlook client (which is not cached) to view the entire mailbox.  The calendar view did not contain the meeting, but the invitee acceptance email stated the entry was moved or deleted.
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Expert Comment

by:ashwynr
ID: 22842716
Okay,
So long as the mailbox is present on the Exchange 2003 Server, no matter where you access it from, it will always show what's there on the Exchange Server unless it is in cached mode.
In your case, you say that when you tried to access that calendar via OWA, the meeting request was missing. This means that the meeting request has somehow been deleted and that is the reason why it is not being shown in OWA and it is understood that if it does not show in OWA then surely wont show from Outlook client as ultimately it accesses the calendar from the Exchange Server.

You could probably try to recover that deleted meeting request by accessing that mailbox by OWA and then go to Options>Recover Deleted Items or else if you have got that mailbox configured on an Outlook client then in Outlook click on that particular calendar and then click on Tools>Recover Deleted Items and is you see that meeting request then you could recover it back into that calendar.

Hope this helps.

- #wyn
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Author Comment

by:jahhan
ID: 22843214
Tried running the recovery option and it is not there.  The thing is, the mailbox owner says this document was not deleted.  In the recovery items I do see all the old accepted invitations that were from the previous changes.
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Expert Comment

by:ashwynr
ID: 22845263
If it is so sure that the invitation in question was never deleted then it could be possible that it was not accepted and that invitation got moved into any other folder or sub folder or may on a folder present on a PST.
You could search for it and still if you do not find then you could recover it from a backup taken on the night when the meeting invitation had come into the mailbox. Now this would work only if your exchange databases get backed up everyday or at least on that particular day when the meeting had come in and that the meeting was present inside the mailbox when it was being backed up.

Good Luck mate! I hope you find it.

#wyn
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Author Comment

by:jahhan
ID: 22851132
This Outlook client is not utilizing PST files.  I tried a mailbox search and could not find the document.  We do perform nightly backups; however, we are not using the kind of service which enables you to restore from a user mailbox.
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Accepted Solution

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ashwynr earned 500 total points
ID: 22853874
If you cannot restore it from the backup and cannot find it into your mailbox then Im afraid you'd not be able to recover it.
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