Word very slow to open some files on workgroup network as svchost.exe referencing invalid network path
Posted on 2008-10-30
I hope you can help me with this one as I am losing my sanity with it!!
I have a customer with a small workgroup network.
All files are stored on a workgroup server called Server, which is also used by a secretary to create Word documents.
The files are stored in a shared folder on Server and network drives are mapped from clients to the share.
They have been having a problem over the last few months when trying to access certain Word documents (not all).
Word begins to open and then hangs for anything up to several minutes before the document eventually opens.
Even if the files are accessed by the secretary on the server itself, there is still the same problem.
So I do not think it is a conventional network problem.
I have been using Filemon from Sysinternals to see what is going on and have found the following problem:
When trying to open a problem document Filemon shows the following error while Word is hanging:
13:32:44 svchost.exe:1152 OPEN \\Reception\my documents BAD NETWORK NAME Options: OpenIf Access: 00100000
Now, I believe before I got involved that the files were originally on another pc in the office called Reception.
So it seems Word is looking to find something in this original location on Reception, but I don't know what.
If I now share the My Documents folder on Reception it solves the problem and the document opens immediately!
Unfortunately different problem documents are looking for different locations on Reception that no longer exist and/or are not shared now.
I have tried removing Office XP and reinstalling, installing a different version of office, 2003, which makes no difference.
I have checked the registry for references to these paths and they are not found, so I do not know where Word is picking up these references from, or how to get rid of them.
I do not know enough about how svchost uses dlls to run processes to go any further now.
Does anyone have a clue why this is happening?
Thanks for your efforts in advance.