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Microsoft Outlook 2003 Exchange Email, Missing emails/sync problem

Posted on 2008-10-30
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Last Modified: 2012-06-21
Where did my E-mails go? Unfortunately my problem consists of more than a few variables. I will start by telling you my setup. I apologize if some of the information is not relevant. We have about 10 users that connect to our Server thru the VPN (WatchGuard X20e-W firmware rev. 10.2.2) Using the Watchguard Moblie VPN v10.04 software. The user that is having the problem is running a Dell Inspiron 1520 laptop Windows XP Pro SP3 and the exchange server is a custom P4 running server 2003 SP2.

The user had a hard drive failure that caused windows not to boot. We called Dell and they sent us a new HD with the OS pre-installed. We did have an image of the user's hard drive but we opted to use the Dell hard drive and reload the software, because the user was complaining about the system running slow. We installed Office 2003 / Outlook and set up the exchange email. The system connected flawlessly to the exchange server and seemed to get all the emails off the server without any problems. However after we finished syncing with the server, the user had 2 personal folders and a copy of all the subfolders, 2 inboxes etc, etc. This is not that big of a deal except for the fact that the e-mails are no longer on the exchange server after the user checks e-mail on the laptop. All the emails are moved to the second personal folder / inbox. This causes two problems. The first is that when the user logs onto the exchange server "ourwebsite.com/exchange" there are no emails. Second, when the user checks the email on their windows smart phone they don't have any.

I had a great idea. How about I put the old image and boot into windows with all the old email settings. This almost worked but when I opened outlook, the email synced with the exchange server and all the emails where removed& Please give me your thoughts I really need help with this one.
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Question by:ChicagoComp
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Expert Comment

by:nelliedean1
ID: 22841405
The emails were being stored in a pst file(s) on the local hard drive, the exchange setup must have gone wrong and delivered the mail to the personal folder(s) rather then the mailbox on exchange. This would have been easy to correct but if you have overwritten the disk with the old image then you have probably lost all the emails, short of data recovery solutions.
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WGSB earned 500 total points
ID: 22849438
Your exchange server should still have the emails, so if you delete and remake the whole outlook profile and set it up from scratch in control panel -> mail it should resync to the correct location...

Matt (wgsb)
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Author Closing Comment

by:ChicagoComp
ID: 31511667
This is what we ended up doing, thank you.
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