Microsoft Outlook 2003 Exchange Email, Missing emails/sync problem
Posted on 2008-10-30
Where did my E-mails go? Unfortunately my problem consists of more than a few variables. I will start by telling you my setup. I apologize if some of the information is not relevant. We have about 10 users that connect to our Server thru the VPN (WatchGuard X20e-W firmware rev. 10.2.2) Using the Watchguard Moblie VPN v10.04 software. The user that is having the problem is running a Dell Inspiron 1520 laptop Windows XP Pro SP3 and the exchange server is a custom P4 running server 2003 SP2.
The user had a hard drive failure that caused windows not to boot. We called Dell and they sent us a new HD with the OS pre-installed. We did have an image of the user's hard drive but we opted to use the Dell hard drive and reload the software, because the user was complaining about the system running slow. We installed Office 2003 / Outlook and set up the exchange email. The system connected flawlessly to the exchange server and seemed to get all the emails off the server without any problems. However after we finished syncing with the server, the user had 2 personal folders and a copy of all the subfolders, 2 inboxes etc, etc. This is not that big of a deal except for the fact that the e-mails are no longer on the exchange server after the user checks e-mail on the laptop. All the emails are moved to the second personal folder / inbox. This causes two problems. The first is that when the user logs onto the exchange server "ourwebsite.com/exchange" there are no emails. Second, when the user checks the email on their windows smart phone they don't have any.
I had a great idea. How about I put the old image and boot into windows with all the old email settings. This almost worked but when I opened outlook, the email synced with the exchange server and all the emails where removed& Please give me your thoughts I really need help with this one.