Blackberry enterprise server 4.0 not forwarding email to handheld with certain legal disclaimers
Posted on 2008-10-30
Does anyone have any information as to why a BES 4.0 server running against an exchange 2003 system would fail to forward email with certain legal disclaimers to handhelds? The messages reach the exchange mailbox fine and appear in an outlook client and OWA. Some disclaimers arrive on the handhelds fine but other seem quite cursed and for these disclaimers the problem is reproducible (I can simply copy the text below in the body of a new email to make one that won't forward). I have no global filter on the server that affect anything but subjects and predictably RIMMs "knowledgebase" says nothing. If it is a known issue I can accelerate upgrading the server or they are hardcoded (we have discovered a few but there could be more) I can "fix" them on my incoming mail relay but it seems like overkill. I would rather just change something in the software that is having the problem.
We have known about this problem for a while but until now it was a minor inconvenience. I have a minute so would like to fix it since I increasingly have remote users who need to see those emails and don't have access to a desktop to see them in outlook.
The sample below even has a typo :-)
Sent: 2008-10-30 10:33 AM
Body of Email
This email is intended only for the use of the individual(s) to whom it is addressed and may be privileged and confidential.
Unauthorised use or disclosure is prohibited.If you receive This e-mail in error, please advise immediately and delete the original message.
This message may have been altered without your or our knowledge and the sender does not accept any liability for any errors or omissions in the message.