Solved

Blackberry Controller service stops on its own

Posted on 2008-10-30
10
794 Views
Last Modified: 2012-06-21
We keep having to restart the BES Controller Service. - twice in the last week.  I get the following error message" The description for event ID 20406 in blackberry controller cannot be found.  The local computer may not have the necessary registry information or message dll files to display messages from a remote computer.  The following information is part of the event: 'WEB1' agent 1: will not restart - reached the macimum of 10 restarts per 24 hours."  We have no idea as to why this is happening.  Any ideas what would cause this?
0
Comment
Question by:raritan8090
  • 6
  • 4
10 Comments
 
LVL 11

Accepted Solution

by:
ALogvin earned 500 total points
ID: 22841719
OK. A messaging agent is the application that connects to your Exchange server. The controller service is the service that spawns these agents. If it attempts to spawn the agent more than 10 times in 24 hours, it gives up, as something is clearly very very wrong.

The problem you have most likely lays in your Messaging Agents, not the Controller. Look at your application event logs on your server first, and see if anything pops out. If not, look at the MAGT logs on the server in the Logs directory of your BES install. They should say what is going on right before the Messaging Agent (MAGT) closes itself.
0
 

Author Comment

by:raritan8090
ID: 22842000
This is all I found  "Some worker threads have been blocked for 2 health checks"   Event ID 50020
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22842101
You need to look deeper then. A messaging agent will become blocked for 6 health checks before the controller service restarts it. If possible, could you grab one of the MAGT logs, and upload it here?
0
 

Author Comment

by:raritan8090
ID: 22842555
Okay, here's the part of the file where it starts getting hinky. I've replaced email addresses with Email Address and the compnay name with Company.  I don't know if this will help, but 8 weeks ago, we upgraded our AD to Windows Server 2008. Exchange Server 2003 is still running on Windows Server 2003, as it our BES

Thanks for the help
MAGT-Log-10292008.txt
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22842600
Here is the link to the official RIM article detailing your issue:

http://www.blackberry.com/btsc/articles/225/KB01018_f.SAL_Public.html

I am looking into what part of it is most likely a fix.
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 11

Expert Comment

by:ALogvin
ID: 22842672
I've heard of this happening before also when the BES was installed/upgraded under an administrator (but not BESADMIN) account. What account are the services running as?

[30000] (10/30 00:00:00.218):{0x23E0} [ENV] Current Process logged on as: company\blackberry

Verify all the services (except attachment) are running as your "company\blackberry" account.
0
 

Author Comment

by:raritan8090
ID: 22842740
Domain\blackberry, which is a member of the Domain Administrators Group
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22842789
Log into your BES. Go to the following directory w/ Command Prompt:
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility

There is an app there called IEMSTest.exe run this. It will pop up a prompt asking which MAPI profile you want to use... chose the one you created for your BES Account. Next it will show your address book.. pick a user who is failing to work.

It will run several tests, and spit out the results. This process has absolutely NOTHING to do with BES, it is a simply MAPI test to verify permissions.

I do remember something about the Domain Admin group having a specific DENY permission somewhere...
0
 

Author Comment

by:raritan8090
ID: 22843138
Okay, I tried that, and everything Passed Successfully
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22843651
OK next thing i would try is deleting the current MAPI profiles on the BES and creating new ones.

http://www.blackberry.com/btsc/articles/833/KB00075_f.SAL_Public.html

0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now