Contacts are locking up Iphone

Posted on 2008-10-30
Last Modified: 2012-08-13
I have a user with about 11,000 contacts. Everytime he goes to contacts his phone freezes for over a half an hour and then we reset the phone.

We have restored the phone multile times. When we greatly abrivate his contact list down to say 50 the phone works fine.

His old treo never had a problem managing his contacts...but the Iphone keeps choking on it.

Is their a fix or process to resolve this issue? His Iphone is updated to the latest service pack.
Question by:netfnds
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Expert Comment

ID: 22843468
The latest firmware (2.1) was supposed to solve problems like this.  I don't have 11,000 contacts on mine, but now that I've got 2.1 I have no lag at all when loading my contacts and I used to before.  When you say you reset the phone, do you mean you have rebooted the phone or you did a restore, whereby everything is wiped out and then restored to the phone?  Also, are these contacts synced through iTunes or through Exchange/MobileMe?


Author Comment

ID: 22843512
Everything is wiped out and restored. They are synced through Exchange. The firmware is 2.1.

Thank you

Assisted Solution

saoirse1916 earned 125 total points
ID: 22845458
Sounds like you've done everything right, and a call to Apple would be in order.  That situation you're describing definitely shouldn't happen.
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Accepted Solution

netfnds earned 0 total points
ID: 22900407
I opened up a case on Apple, but they said let the phone synch for 36 hours...that does not seem to work either...I am beginning to think the phone cannot handle more than 1000 or so contacts...


Author Comment

ID: 22924690
Apple does not have a response for this, I think that the Iphone just cannot handle that may contacs. Thanks for the help

Expert Comment

ID: 22962272
Thanks for the points, sorry to hear that Apple Support wasn't much help.  I'm surprised to hear that the phone won't support that many contacts.

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