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HP Color LaserJet 3550 PCL XL Error

Hi,

We have a Color LaserJet 3550 that prints all documents ok , except 1 PDF document. We receive a print out of PCL XL error which indicates a driver issue.

We've uninstalled the drivers and re-added them on our print server , setup the printer locally and the error still appears.

We've also tried printing the document to other HP Printers and the same message appears . So this may indicate a formatting problem in the document . However , If I print the document to a Dell Printer it prints fine. No errors.

There is only 1 set of drivers on the HP Website to download , so I cannot roll back to a previous version.

Does anyone have any idea's as to how to resolve this issue.

any help would be greatly appreciated.

Thanks
C
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bRvO
Asked:
bRvO
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1 Solution
 
hdhondtCommented:
The 3550 is a GDI printer (where Windows' graphics engine does all the work of converting the page into printer pixels). Those printers don't have PostScript drivers, which would be the usual way to overcome PDF prpblems.

In your case, try going to print, click on the Advanced button, and select "Print as image".
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bRvOAuthor Commented:
We'll give that a try and let you know , thanks
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bRvOAuthor Commented:
worked a treat that did!

Thanks very much!
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