How to generate reports from Cisco Call Manager CDR data

Hi there,

We have a customer with cisco call manager v5.
They are looking for a reporting tool that query the CDR data and generate a report.
He has a hunt group setup for his help desk, he needs to see how many calls came through to the help desk, the source of the calls, number of rings before answered, who answered and what dept they were transferred to if applicable.

Anyone know how best to do this ?

Thanks
ggntt
ggnttAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ggnttAuthor Commented:
Anyone know the best way to do this ?

Thanks
Ggntt
0
AtiaSolutionsCommented:
There is some software out there that has the ability extract the info from a CDR file in real time and generate reports.  Look up www.tri-line.co.uk and thier software called TIM.  They are able to configure custome templates for you dependant the output of the CDR.

Hope this helps.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.