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How to generate reports from Cisco Call Manager CDR data

Posted on 2008-10-30
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Hi there,

We have a customer with cisco call manager v5.
They are looking for a reporting tool that query the CDR data and generate a report.
He has a hunt group setup for his help desk, he needs to see how many calls came through to the help desk, the source of the calls, number of rings before answered, who answered and what dept they were transferred to if applicable.

Anyone know how best to do this ?

Thanks
ggntt
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Question by:ggntt
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by:ggntt
ID: 22920813
Anyone know the best way to do this ?

Thanks
Ggntt
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AtiaSolutions earned 1500 total points
ID: 23194648
There is some software out there that has the ability extract the info from a CDR file in real time and generate reports.  Look up www.tri-line.co.uk and thier software called TIM.  They are able to configure custome templates for you dependant the output of the CDR.

Hope this helps.
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