<div>
Anyone know the best way to do this ?<br />
<br />
Thanks<br />
Ggntt
</div>


Anyone know the best way to do this ?

Thanks
Ggntt

<div>
<div class="content wysiwyg-content">
Hi there,<br />
<br />
We have a customer with cisco call manager v5.<br />
They are looking for a reporting tool that query the CDR data and generate a report.<br />
He has a hunt group setup for his help desk, he needs to see how many calls came through to the help desk, the source of the calls, number of rings before answered, who answered and what dept they were transferred to if applicable.<br />
<br />
Anyone know how best to do this ?<br />
<br />
Thanks<br />
ggntt
</div>
</div>


Hi there,

We have a customer with cisco call manager v5.
They are looking for a reporting tool that query the CDR data and generate a report.
He has a hunt group setup for his help desk, he needs to see how many calls came through to the help desk, the source of the calls, number of rings before answered, who answered and what dept they were transferred to if applicable.

Anyone know how best to do this ?

Thanks
ggntt

How to generate reports from Cisco Call Manager CDR data

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.