Solved

How to generate reports from Cisco Call Manager CDR data

Posted on 2008-10-30
2
3,947 Views
Last Modified: 2013-12-27
Hi there,

We have a customer with cisco call manager v5.
They are looking for a reporting tool that query the CDR data and generate a report.
He has a hunt group setup for his help desk, he needs to see how many calls came through to the help desk, the source of the calls, number of rings before answered, who answered and what dept they were transferred to if applicable.

Anyone know how best to do this ?

Thanks
ggntt
0
Comment
Question by:ggntt
2 Comments
 

Author Comment

by:ggntt
ID: 22920813
Anyone know the best way to do this ?

Thanks
Ggntt
0
 
LVL 2

Accepted Solution

by:
AtiaSolutions earned 500 total points
ID: 23194648
There is some software out there that has the ability extract the info from a CDR file in real time and generate reports.  Look up www.tri-line.co.uk and thier software called TIM.  They are able to configure custome templates for you dependant the output of the CDR.

Hope this helps.
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Suggested Solutions

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now