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Okidata 321 Turbo connected to Jetdirect print print jobs twice

Posted on 2008-10-30
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Have a client, that has a asphalt producing plant that prints tickets to an office a small distance away via an ethernet cable connected to a parallel jetdirect that supports 3 parallel printers.  There are 2 okidata one 320 and the other 321 connected.  Everything was fine for some time, an upgrade of the vertical software took place and now the 321 prints the print job twice.  If you print a test page from Windows to the printer, it only prints one copy, but from the app it prints twice.  We cannot see anything inthe program that is doing it as it only sends a print job and does not print it twice.  Any ideas as to what can cause this?  Completely baffled.  I didn't know if there is anything in the jetdirect or windows that might cause this.
Thanks
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Question by:Peterson50
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by:jhyiesla
ID: 22848975
The printer is just a dumb device.  You might administer the JD through your browser to see if there is something that has gotten accidentally turned on, but even if there was, I would expect that you would also get two printouts on test pages as well.

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jhyiesla earned 500 total points
ID: 22848979
Sorry, hit enter too soon.

I lean heavily towards the software being the culprit. I would go back and do another careful sweep through all the parameters to confirm that there is nothing obvious. I would also suggest watching a user interact with the software.  If it's a Windows application and a print box pops up, pay attention to the collate parameter.  I had a weird situation here were the collate was being set wrong by the app and even though we had only specified one copy, we would get two.

Beyond that, I would suggest contacting the vendor for additional help.
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