Fresh install, can't mount information store

I'm an SBS and Exchange novice, so please be gentle. :)

Just did a clean install of SBS 2003 and the attendant exchange.  We've got 4 computers (plus the server) and 4 users.  I've been using the wizards exclusively.  I've added the 4 users and computers to AD, but I've only run the connect computer wizard on one machine (and the primary user) so far.  The other computers are still connecting to the shared folders through a workgroup without logging into the domain.  Everyone is still getting their email via the pop server at the ISP.

Long and short of it is I can't mount the information store.  At least that's the error I'm getting.  I'm getting lots of 9175 errors "The Microsoft Exchange Server computer is not available" with a few 8197 errors "Error initializing session for virtual machine" too.  I checked and the POP3 connector, Info Store, Management and System Attendant services are all started.

I'm getting pop3 connector errors too, but I figured I'd worry about that after I managed to mount the store.

Just for kicks I ran eseutil /p which took all of 10 seconds since the store is empty.

I'm sure this is a novice error, but I haven't been able to google my way out of it.


Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Please open Exchange System Manager.

Go down to Servers - Your Exchange Server - Storage Group (click on this).

Beneath storage group - do you find mailbox store and public folder store. Do you find red cross against them. If yes - right click mount them. If you have errors mounting.

Please go down to the database location (you can find the path on same store properties database tab).

Please remove everything within the folder and place ONLY .edb and .stm files.

Now, come back to the Exchange System Manager and try to mount the stores again. See if this works for you.

Hope this was a gentle answer :)
yarglsAuthor Commented:
Thanks for the gentle reply.

Yes there is a red cross (or maybe it's a down arrow) and I cannot mount.  I removed everything from the store directory except priv1.edb priv1.stm pub1.edb and pub1.stm.  Did you mean for me to remove those as well?  Will exchange rebuild those if they are found missing?  (maybe I'll rename the folder and see what happens).

In any case I can't mount the store.  I get "An internal processing error  has occured" ID no: c1041724


You did the right thing by keeping only those 4 files. Please only keep those files there.

What i want you to do next is go to command prompt

Go to directory of your Exchange bin folder. By default it would exist at
C:\Program Files\Exchsrvr\Bin

At this location run the following command.

C:\Program Files\Exchsrvr\Bin>Eseutil .mh "C:\Program Files\Exchsrvr\mdbdata\priv1.edb"

In your case if priv1.edv exist at some other location - please specify the path along with priv1.edb as written above - and paste the output here.

IF you feel this is an emergency, please add me to your MSN chat messenger.
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

yarglsAuthor Commented:
Here go.


Microsoft(R) Exchange Server Database Utilities
Version 6.5
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
         Database: c:\Program Files\Exchsrvr\MDBDATA\priv1.edb

        File Type: Database
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,11
 Engine ulVersion: 0x620,11
Created ulVersion: 0x620,9
     DB Signature: Create time:10/30/2008 13:44:54 Rand:164552479 Computer:
         cbDbPage: 4096
           dbtime: 13624 (0x3538)
            State: Clean Shutdown
     Log Required: 0-0 (0x0-0x0)
   Streaming File: Yes
         Shadowed: Yes
       Last Objid: 117
     Scrub Dbtime: 0 (0x0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 2
      Repair Date: 10/30/2008 13:44:54
  Last Consistent: (0x1,13,86)  10/31/2008 15:21:16
      Last Attach: (0x1,9,6C)  10/31/2008 15:21:15
      Last Detach: (0x1,13,86)  10/31/2008 15:21:16
             Dbid: 1
    Log Signature: Create time:10/31/2008 15:21:14 Rand:256732378 Computer:
       OS Version: (5.2.3790 SP 2)

Previous Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Previous Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Shadow copy backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 3.0 seconds.
You mentioned the stores are empty - correct. If this be the case please remove those remaigning files from the folder and mount your stores again.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
yarglsAuthor Commented:
Cool, they mounted that time.  Any idea why this happened?

Well, the earlier store was hard repaired and not defragged and run isinteg over as per MSFT recommendation. Also, i had no clue what the errors were - but well all's well that ends well.
right ?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.