Fresh install, can't mount information store

Posted on 2008-10-30
Last Modified: 2012-08-13
I'm an SBS and Exchange novice, so please be gentle. :)

Just did a clean install of SBS 2003 and the attendant exchange.  We've got 4 computers (plus the server) and 4 users.  I've been using the wizards exclusively.  I've added the 4 users and computers to AD, but I've only run the connect computer wizard on one machine (and the primary user) so far.  The other computers are still connecting to the shared folders through a workgroup without logging into the domain.  Everyone is still getting their email via the pop server at the ISP.

Long and short of it is I can't mount the information store.  At least that's the error I'm getting.  I'm getting lots of 9175 errors "The Microsoft Exchange Server computer is not available" with a few 8197 errors "Error initializing session for virtual machine" too.  I checked and the POP3 connector, Info Store, Management and System Attendant services are all started.

I'm getting pop3 connector errors too, but I figured I'd worry about that after I managed to mount the store.

Just for kicks I ran eseutil /p which took all of 10 seconds since the store is empty.

I'm sure this is a novice error, but I haven't been able to google my way out of it.


Question by:yargls
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LVL 33

Expert Comment

ID: 22845809
Please open Exchange System Manager.

Go down to Servers - Your Exchange Server - Storage Group (click on this).

Beneath storage group - do you find mailbox store and public folder store. Do you find red cross against them. If yes - right click mount them. If you have errors mounting.

Please go down to the database location (you can find the path on same store properties database tab).

Please remove everything within the folder and place ONLY .edb and .stm files.

Now, come back to the Exchange System Manager and try to mount the stores again. See if this works for you.

Hope this was a gentle answer :)

Author Comment

ID: 22853389
Thanks for the gentle reply.

Yes there is a red cross (or maybe it's a down arrow) and I cannot mount.  I removed everything from the store directory except priv1.edb priv1.stm pub1.edb and pub1.stm.  Did you mean for me to remove those as well?  Will exchange rebuild those if they are found missing?  (maybe I'll rename the folder and see what happens).

In any case I can't mount the store.  I get "An internal processing error  has occured" ID no: c1041724


LVL 33

Expert Comment

ID: 22853574
You did the right thing by keeping only those 4 files. Please only keep those files there.

What i want you to do next is go to command prompt

Go to directory of your Exchange bin folder. By default it would exist at
C:\Program Files\Exchsrvr\Bin

At this location run the following command.

C:\Program Files\Exchsrvr\Bin>Eseutil .mh "C:\Program Files\Exchsrvr\mdbdata\priv1.edb"

In your case if priv1.edv exist at some other location - please specify the path along with priv1.edb as written above - and paste the output here.

IF you feel this is an emergency, please add me to your MSN chat messenger.
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Author Comment

ID: 22853678
Here go.


Microsoft(R) Exchange Server Database Utilities
Version 6.5
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
         Database: c:\Program Files\Exchsrvr\MDBDATA\priv1.edb

        File Type: Database
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,11
 Engine ulVersion: 0x620,11
Created ulVersion: 0x620,9
     DB Signature: Create time:10/30/2008 13:44:54 Rand:164552479 Computer:
         cbDbPage: 4096
           dbtime: 13624 (0x3538)
            State: Clean Shutdown
     Log Required: 0-0 (0x0-0x0)
   Streaming File: Yes
         Shadowed: Yes
       Last Objid: 117
     Scrub Dbtime: 0 (0x0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 2
      Repair Date: 10/30/2008 13:44:54
  Last Consistent: (0x1,13,86)  10/31/2008 15:21:16
      Last Attach: (0x1,9,6C)  10/31/2008 15:21:15
      Last Detach: (0x1,13,86)  10/31/2008 15:21:16
             Dbid: 1
    Log Signature: Create time:10/31/2008 15:21:14 Rand:256732378 Computer:
       OS Version: (5.2.3790 SP 2)

Previous Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Previous Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Shadow copy backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 3.0 seconds.
LVL 33

Accepted Solution

Exchange_Geek earned 500 total points
ID: 22853707
You mentioned the stores are empty - correct. If this be the case please remove those remaigning files from the folder and mount your stores again.

Author Comment

ID: 22853784
Cool, they mounted that time.  Any idea why this happened?

LVL 33

Expert Comment

ID: 22853865
Well, the earlier store was hard repaired and not defragged and run isinteg over as per MSFT recommendation. Also, i had no clue what the errors were - but well all's well that ends well.
right ?

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