Cannot print images from PDF file

I have a user that is trying to print a PDF document with Acrobat reader 8. The document is 20 pages long and it prints the first 8 pages fine. When it hits the 9th page we get an error with no code, just that it can not print. The first 8 pages are text only and the 9th and above include images. When I try to print any of the above 9 pages with images, I get the error message. The printer is an HP 3055. I have tried it with pcl, postscript and universal drivers and still get the same results. Any idea why?
LVL 1
scennimoAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Karl Heinz KremerCommented:
Do you have the latest version of the driver? Does your printer support PCL? If so, can the PCL driver print that job?

Printing problems with Acrobat (or Reader) are in most cases related to printer drivers that are too old.
0
hdhondtCommented:
Try this: go to print, click the Advanced button, and select "Print as image".

If it is just one document that causes the problem, it is likely the PDF itself is incorrect. Try recreating it with different settings.
0
scennimoAuthor Commented:
Just heard from the client. It seems that any document with an image cannot print. This latest was with a word document with three images in it. I have tried all the drivers for that printer. PS, PCL and the Universal driver. No luck with any of them. Any idea what might be causing this?
0
Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

Karl Heinz KremerCommented:
What kind of images are they adding to the documents? It could be that the images are corrupt.
0
scennimoAuthor Commented:
The images are not corrupt. It seems that all images won't print. Images in any PDF and when tested some jpeg images in a word doc, they did not print either. Any other ideas?
0
Karl Heinz KremerCommented:
OK, so you are saying that it does not matter in which application you add your images, neither a Word document (printed from Word), nor a PDF file (printed from Reader or Acrobat) will successfully print. If you are absolutely sure that the images are not corrupt, it must be the driver, or the printer.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.