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An user is having free busy problems with Outlook/Exchange

Posted on 2008-10-30
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Last Modified: 2008-11-12
Hello Experts,

An user is having free busy problems with Outlook/Exchange.

If I  try to schedule her today for example, She's booked all day until 4:00 however she shows as free to anyone looking at her calendar.  

Can anyone point me on the right direction?

I ran outlook/CleanFreeBusy but it didn't work

Thanks in advance





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Question by:Jerry Seinfield
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10 Comments
 
LVL 5

Expert Comment

by:talkinsmak
ID: 22845180
I would guess that your user created an "All day event".  This type of calendar item does not mark you as busy.  Your calendar will not show busy unless you choose "Show time as: Busy"
Hope that helps.
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22845714
Why not simply pick up the phone and schedule a meeting appointment with her. Since she is probably new to working with OL - and what the gentleman above stated was correct.

Unfortunately, OL has not become smart enough to read the appointment diary of a person. Until then you have to depend on Free/Busy status. So if you do not trust Exchange - call her up - wont cost much right?

:)
0
 

Author Comment

by:Jerry Seinfield
ID: 22845792
Hi talkinsmak,

How can I check that option?

Thanks
0
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LVL 5

Expert Comment

by:talkinsmak
ID: 22849848
Check out this link.
I am assuming you are using Outlook 2003.
http://74.125.95.104/search?q=cache:0NSCtNQM-VQJ:www.amphi.com/~technology/training/outlook/slos/Outlook_2003_Calendar_Events_07_04.doc+outlook+2003+all+day+event&hl=en&ct=clnk&cd=1&gl=us
This talks about how to create all day events.   When you are setting up a new all day event you would choose how it should be displayed.  The default is "Show time as free"  You want to change this to "Show time as busy"
If you want to check the users calendar you should be able to double click on the event and see if the time is set to Free or Busy.
Hope that helps
0
 

Author Comment

by:Jerry Seinfield
ID: 22850212
I have double ckeched all meetings for the user and the time is set to busy.

Any other suggestion?

Thanks in advance
0
 

Author Comment

by:Jerry Seinfield
ID: 22868218
Hi Experts,

Any idea or suggestion regards this?

Thanks in advance
0
 

Accepted Solution

by:
Jerry Seinfield earned 0 total points
ID: 22869845
Can anyone tell me where can I download updatefb.exe?

There is a KB  http://support.microsoft.com/kb/294282/en-us but I do not have the time to call Microsoft in order to receive this tool?

Thanks is advance
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22869936
Give me your mail id
0
 

Author Comment

by:Jerry Seinfield
ID: 22870607
Hi Exchange Geek,

my email id is febenitezc@hotmail.com

Thanks
0
 

Author Comment

by:Jerry Seinfield
ID: 22909323
issue has been fixed
0

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