An user is having free busy problems with Outlook/Exchange

Hello Experts,

An user is having free busy problems with Outlook/Exchange.

If I  try to schedule her today for example, She's booked all day until 4:00 however she shows as free to anyone looking at her calendar.  

Can anyone point me on the right direction?

I ran outlook/CleanFreeBusy but it didn't work

Thanks in advance





Jerry SeinfieldAsked:
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talkinsmakCommented:
I would guess that your user created an "All day event".  This type of calendar item does not mark you as busy.  Your calendar will not show busy unless you choose "Show time as: Busy"
Hope that helps.
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Exchange_GeekCommented:
Why not simply pick up the phone and schedule a meeting appointment with her. Since she is probably new to working with OL - and what the gentleman above stated was correct.

Unfortunately, OL has not become smart enough to read the appointment diary of a person. Until then you have to depend on Free/Busy status. So if you do not trust Exchange - call her up - wont cost much right?

:)
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Jerry SeinfieldAuthor Commented:
Hi talkinsmak,

How can I check that option?

Thanks
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talkinsmakCommented:
Check out this link.
I am assuming you are using Outlook 2003.
http://74.125.95.104/search?q=cache:0NSCtNQM-VQJ:www.amphi.com/~technology/training/outlook/slos/Outlook_2003_Calendar_Events_07_04.doc+outlook+2003+all+day+event&hl=en&ct=clnk&cd=1&gl=us
This talks about how to create all day events.   When you are setting up a new all day event you would choose how it should be displayed.  The default is "Show time as free"  You want to change this to "Show time as busy"
If you want to check the users calendar you should be able to double click on the event and see if the time is set to Free or Busy.
Hope that helps
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Jerry SeinfieldAuthor Commented:
I have double ckeched all meetings for the user and the time is set to busy.

Any other suggestion?

Thanks in advance
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Jerry SeinfieldAuthor Commented:
Hi Experts,

Any idea or suggestion regards this?

Thanks in advance
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Jerry SeinfieldAuthor Commented:
Can anyone tell me where can I download updatefb.exe?

There is a KB  http://support.microsoft.com/kb/294282/en-us but I do not have the time to call Microsoft in order to receive this tool?

Thanks is advance
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Exchange_GeekCommented:
Give me your mail id
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Jerry SeinfieldAuthor Commented:
Hi Exchange Geek,

my email id is febenitezc@hotmail.com

Thanks
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Jerry SeinfieldAuthor Commented:
issue has been fixed
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