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Backup Exec 11d - Restore Successful but no emails are restored

Posted on 2008-10-30
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Last Modified: 2013-12-01
Windows 2003 R2 Server SP2 32-Bit
Backup Exec 11d Build 7170 SP3 (Patched Up to Hot Fix 51)
Backing Up Exchange 2007 both Disk-to-Disk & Disk-to-Tape
"Enable the restore of individual mail messages and folders from Information Store backups" option checked.

I intentionally deleted a folder in my Outlook 2007 and configured a restore job on my backup server. The restore shows that it was successful but when I go into my Outlook 2007, I only see the folder and not the contents within the folder restored. I tried the restore from D2D image and Tape (staging) restore both without success.
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Question by:katredrum
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Expert Comment

by:Hedley Phillips
ID: 22846123
You need to restore an Info backup store to a Recovery Storage Group rather than direct.


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LVL 14

Expert Comment

by:Hedley Phillips
ID: 22846136
Have a read of:

How to back up and restore Exchange data with recovery storage groups
http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1294099,00.html#

How to prepare Exchange 2003 so that a Recovery Storage Group Restore can be performed with Backup Exec for Windows Servers
http://seer.support.veritas.com/docs/264815.htm

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katredrum earned 0 total points
ID: 22846959
Mr-Madcowz, I am using Exchange 2007 SP1. I believe you can restore individual emails directly from Backup Exec 11d.
When I run the restore job, it does restore only the folder that I deleted and not any emails that was contained within the folder I created.
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by:katredrum
ID: 22848532

Okay, I finally got it working.
  1. I needed to uninstall Symantec Backup Exec Agent through Add/Remove Programs on the Exchange Server.
  2. Rebooted the Exchange Server and reinstalled BE Agent by using the UNC path (\\BackupExecServer\C$\Program Files\Symantec\Agent\Setup.exe) instead of through pushing the install from the Backup Exec 11d server.
  3. Ran the restore again and the emails were there!!!
I couldn't believe Backup Exec 11d would report a successful restore and not have the emails actually restored. What a scary thought! Happy Halloween!
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Expert Comment

by:Hedley Phillips
ID: 22848708
Cor, that is very odd.

Although I would prefer your situation to a backup that said it was complete but was empty!
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by:katredrum
ID: 22880698
Update...althought the emails were restored, only the first letter in the body of the email was restored. After reading Symantec's support and various other forums, there is a known issue where the body of the email is missing of has only one character in the body of the email. I will now have to try and restore to Recovery Storage Group.
Symantec has really disappointed me and their support sucks as well.  I hope they improve their capabilities with Exchange 2007.
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by:katredrum
ID: 22890232
I've successfully completed a restore from D2D.
Symantec has advertised false advertisement by saying it can restore emails in seconds. If I have to stage the entire storage group to a recovery storage group, what is the benefit of using GRT?
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by:Hedley Phillips
ID: 22893435
Recovering to a RSG isn't too much bother. You can have one set up in a few minutes, but it really isn't quite a matter of 'a few seconds' as they say it is.

Was it GRT that was advertised as such?

But it does mean my original answer is correct, I feel cheated out of those points :-)
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