How to upgrade version 5 of Adobe Standard. Lost serial number

Hi,
Want to upgrade my version 5 of Adobe Standard.  Do I just install a new current version and the new upgrade CD will then upgrade it?  Lost serial number.  Please advise.
Thanks,
Joe
LVL 1
jstaron7Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

KaddictCommented:
If you seriously have lost the serial number you should contact support of adobe by email to ask them how to retrieve it. Some programs updates and "forget" your serial, other will "remember" it, but I'm not sure about Adobe.

-kaddict
0
KaddictCommented:
To contact Adobe's support goto http://www.adobe.com/support/contact/ and choose your country, then follow instructions.
0
KaddictCommented:
Also, from Adobe.com :

" If you registered your software, you can choose Help > Registration to display your serial number. You can also log into your account at Adobe.com and retrieve your password there. If you can't log in to Adobe.com. you will need to contact Adobe for your serial number. They may require your original purchase reciept. Adobe also has a support document on how to locate your serial number. "   Support document--> http://www.adobe.com/support/salesdocs/1001560.html

AND THE MOST INTERESTING :) haha

Belarc Advisor is a free PC Profiler that will show serial numbers for many installed programs. It doesn't show serial numbers for all Adobe products, however.

Link to Belard Advisor: http://www.belarc.com/free_download.html


Hope it helps,

-kaddict
0
Cloud Class® Course: Certified Penetration Testing

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

captainCommented:
Hi jstaron7

Kaddict is correct in his assumption that you have to contact Adobe Customer Service:
http://www.adobe.com/go/tn_15292

The upgrade is only a commercial issue, the program will not actually be upgraded but a new version (9) is installed and old Standard removed. The question is about your entitlement.b If you have a previous product hence serial number then you will need this to show your eligibility on install.

If you don't have your serial number anymore then you will have to proof your purchase to Adobe Customer Service who will then issue you with a replacement serial number if possible. It is all explained in the link above.

Other than that you can purchase the full version or another genuine version 5 and upgrade from there.  But if you have registered your first copy and/or you still have proof of purchase, then Adobe should be able to help you no problem.

hth
capt.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
captainCommented:
I should refresh more often...
0
jstaron7Author Commented:
Thanks!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Adobe Acrobat

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.