Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 534
  • Last Modified:

How to upgrade version 5 of Adobe Standard. Lost serial number

Hi,
Want to upgrade my version 5 of Adobe Standard.  Do I just install a new current version and the new upgrade CD will then upgrade it?  Lost serial number.  Please advise.
Thanks,
Joe
0
jstaron7
Asked:
jstaron7
  • 3
  • 2
5 Solutions
 
KaddictCommented:
If you seriously have lost the serial number you should contact support of adobe by email to ask them how to retrieve it. Some programs updates and "forget" your serial, other will "remember" it, but I'm not sure about Adobe.

-kaddict
0
 
KaddictCommented:
To contact Adobe's support goto http://www.adobe.com/support/contact/ and choose your country, then follow instructions.
0
 
KaddictCommented:
Also, from Adobe.com :

" If you registered your software, you can choose Help > Registration to display your serial number. You can also log into your account at Adobe.com and retrieve your password there. If you can't log in to Adobe.com. you will need to contact Adobe for your serial number. They may require your original purchase reciept. Adobe also has a support document on how to locate your serial number. "   Support document--> http://www.adobe.com/support/salesdocs/1001560.html

AND THE MOST INTERESTING :) haha

Belarc Advisor is a free PC Profiler that will show serial numbers for many installed programs. It doesn't show serial numbers for all Adobe products, however.

Link to Belard Advisor: http://www.belarc.com/free_download.html


Hope it helps,

-kaddict
0
Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

 
captainCommented:
Hi jstaron7

Kaddict is correct in his assumption that you have to contact Adobe Customer Service:
http://www.adobe.com/go/tn_15292

The upgrade is only a commercial issue, the program will not actually be upgraded but a new version (9) is installed and old Standard removed. The question is about your entitlement.b If you have a previous product hence serial number then you will need this to show your eligibility on install.

If you don't have your serial number anymore then you will have to proof your purchase to Adobe Customer Service who will then issue you with a replacement serial number if possible. It is all explained in the link above.

Other than that you can purchase the full version or another genuine version 5 and upgrade from there.  But if you have registered your first copy and/or you still have proof of purchase, then Adobe should be able to help you no problem.

hth
capt.
0
 
captainCommented:
I should refresh more often...
0
 
jstaron7Author Commented:
Thanks!
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now