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BES question

Posted on 2008-10-30
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Last Modified: 2008-11-02
Hi

We are running BES 4.1.5

We have a couple of servers and about 2000 devices.

I have a query regarding the way the BES servers speak to the devices, via the RIM server. Is a seperate connection opened up on port 3101 between the BES and the RIM server, or is it just one connection?

The reason I ask is that I am receiving the following error messages on my BES;

[SERVICE_RELAY_SESSION:xxx:xxx] Service transaction not found. SERVICESESSION_TAG=xx

This only happens after reboots for about an hour or so, apparently they are due to dropped packets after a device has authenticated, but I was curious.

Cheers
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Question by:yoshi66
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Expert Comment

by:ALogvin
ID: 22853856
I had this exact question a few years back, and I put it to RIM. They indicated these messages were data packets that were encypted and in transmission right before your servers are rebooted. When the servers come back up, they attempt to decrypt the data packet and fail, as the service (message service) could not find record of the current transaction in its tables.

So, that may not have made a lot of sense, but the end result is this... dont worry about it. Any data that didnt get there during the reboot would be requeued and transmitted shortly afterward anyway. I let all of my techs know to expect these errors and ignore them if they appear after a reboot.
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by:yoshi66
ID: 22856391
Hi there

Thanks...just one clarification question; When you say that the data packets were in transmission before the server was rebooted, do you mean from the BES server to RIM, or RIM to the BES server? And what sort of data would this be?

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ALogvin earned 2000 total points
ID: 22859405
Usually the packets were from your BES to a device, or vice-versa. Anything from e-mails to status updates, pretty much any data.
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