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Cannot get one computer to connect to wireless network

Posted on 2008-10-30
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Last Modified: 2013-11-09
Hello,
I just moved and I am trying to connect to a wireless network. I am using DSL modem connected to a wireless router (Dynex brand). I have one laptop (wireless) and one desktop (wired) connecting fine, but I have one desktop (wireless) unable to connect. Its running windows XP using the Wireless Zero Configuration. Its able to see the router, but unable to connect. When I run the 'repair' wireless network:

The following action could not be completed:
Connecting to the wireless network

I have tried with the firewall on and off.
Please advise,
JE
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Comment
Question by:justearth
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16 Comments
 
LVL 11

Expert Comment

by:grsteed
ID: 22847712
Have you checked that the WEP/WPA settings are correct and it has the correct SSID?  
0
 

Author Comment

by:justearth
ID: 22847733
I am using WPA\WPA2 and made sure the passkey was correct. As far as SSID? Does this mean I am trying to connect to the correct wireless network? If so the name is unique and so I believe I am.

Thanks,
JE
0
 
LVL 11

Assisted Solution

by:grsteed
grsteed earned 1200 total points
ID: 22847752
Is the SSID the same as the other PC/Laptop?  It should be.  It is configured on your wireless router and unique to your network.  Best practice is to configure it to NOT broadcast the SSID. That way is won't show up in the available networks unless the SSID is set correctly.  That keeps the casual user from seeing you network.

Cheers,
Gary
0
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Author Comment

by:justearth
ID: 22847776
Gary,
How do I set up my SSID? I ask because I have never done this before with other networks, I just plug in the passwird and go.

Thanks,
JE

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LVL 11

Assisted Solution

by:grsteed
grsteed earned 1200 total points
ID: 22847799
If you go to your Network Connections, right click on the Wireless connection and go to View Wireless Networks and see if you see your network. If not check one of your other system and see if they show up with a specific name. The Network Name may also be the SSID for the network.  

If you find that, then go to Set up a Wireless Network and use the same settings as the others.

Hope that helps.

Gary
0
 

Author Comment

by:justearth
ID: 22847811
Yes,  this is what I have been doing since the get go and still no luck. Other ideas?

Thanks,
JE
0
 
LVL 11

Assisted Solution

by:grsteed
grsteed earned 1200 total points
ID: 22847856
Can this machine see the wireless network?  Also is it set for the correct wireless type?  B,G,N?  To check this go to Network Connection and right click and go to properties. Then click on Configure next to the Adapter under Connect Using.  There it should give you the option to select the wireless channels for A, B, G, or N wireless and the property for wireless net type (Ad Hoc?).

Compare this to the others and see if it help.

Gary
0
 

Author Comment

by:justearth
ID: 22852933
Hello,

- Machine can see wireless network (Meaning in Wireless Zero Config. I see the Network and I try to connect but can't)
- It is set to correct wireless type (g)

Any other suggestions?

Thanks,
JE
0
 
LVL 11

Accepted Solution

by:
grsteed earned 1200 total points
ID: 22855490
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Author Comment

by:justearth
ID: 22858259
Thanks again. Unfortunately these do not solve the issue. I can see  the SSID but I cannot connect. The computer was connecting to another wireless network the day before I switched routers. Now with this new router. It will not connect to the network. It is not a passphrase issue.  I changed the Fragmentation Threshold and the RTS Threshold to match the other machine which can connect.  Any other ideas?

Thanks,
JE
0
 
LVL 11

Assisted Solution

by:grsteed
grsteed earned 1200 total points
ID: 22858305
I have no more ideas other than to try Dynex tech support. Here's their email link

http://www.dynexproducts.com/EmailForm.aspx

Good Luck!

Gary
0
 

Author Comment

by:justearth
ID: 22858320
Thanks, I tried, but since one computer can connect its not a 'router' issue but rather a computer issue. So they say...

Cheers,
JE
0
 
LVL 11

Expert Comment

by:grsteed
ID: 22858585
I can see why they would say that, but it would have been nice if they would offer a list of things to check on the PC.
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LVL 11

Assisted Solution

by:grsteed
grsteed earned 1200 total points
ID: 22859078
One other thing to try. If you change your network to use WEP instead of WPA, can it connect?
0
 

Author Comment

by:justearth
ID: 22859490
WEP didn't work either.

Thanks again,
JE
0
 

Author Closing Comment

by:justearth
ID: 31511946
Thanks for the help.
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