Solved

Emails arrive in inbox and disappear seconds later

Posted on 2008-10-30
5
730 Views
Last Modified: 2012-05-05
office 2007, exchange 2003 sp2, win xp

email messages arrive, show up in inbox for one or two seconds, then disappear. it's only a few emails here and there. some emails are still getting through but some just briefly show up and then disappear. we have mcafee virus scan 8.5. i have checked this and it does not seem to be blocking anything.

any help is much appreciated

cheers - rory
0
Comment
Question by:rorymurphy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 14

Expert Comment

by:ashwynr
ID: 22848858
Hello

Check for Outlook rules and. There might be some rule created to either delete/move the incoming emails.
Check if your email delivery is set to a PST instead of your Inbox.

#wyn
0
 
LVL 14

Expert Comment

by:ashwynr
ID: 22848888
It may be that you have got your Outlook configured your emails delivered to another location instead of your Inbox.

Check the following link to change the default delivery location of the emails:

http://www.howto-outlook.com/faq/newprofile.htm
0
 

Author Comment

by:rorymurphy
ID: 22859142
thanks for the input. i have checked and there are no rules on the outlook. also most emails are coming through so mails are going to the proper location.

just found out that when the sender sends the email to another person in our organization the same thing happens so i don't believe it's something to do with outlook. possibly exchange or even our mcafee?

i'm thinking mcafee because i've recently upgraded from virus scan 8 to 8.5 and our ePolicy orchestrator from 3.6 to 4.0. also, when the users get the email it disappears from their inbox but is still there on their blackberry. but when they try to forward it from the blackberry it says the email is no longer available.

the email being sent has a pdf attachement but the users are receiving pdf attachements from other sources with no problems.
0
 
LVL 14

Expert Comment

by:ashwynr
ID: 22859378
* You could confirm if it is only the emails having attachments coming into your domain are affected from that particular sender or perhaps it could be something to do with the senders domain.
* If a test email without any attachment comes through without any issued then there could be something that's got to do with the attachments coming from the source or may be your exchange servers filter settings for that particular domain.
* Does the sender receive any NDR (Non Delivery Receipt)when he send such emails to you?
* Is there any policy set for senders from that particular domain in your ePO?
* What's the version of your Exchange Server?

#wyn
0
 

Accepted Solution

by:
rorymurphy earned 0 total points
ID: 22918227
hi - i found the problem. it was the mcafee settings. the incoming email scan was set to automatically delete emails with attachments that had double extensions. i have changed this setting and now the emails are coming through ok.

thanks for your help.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook Configure Out Of Office with Error cannot find server. 6 83
Fraud Email 22 124
RPC Proxy can't be pinged 4 75
outlook 365 3 61
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question