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Emails arrive in inbox and disappear seconds later

Posted on 2008-10-30
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Last Modified: 2012-05-05
office 2007, exchange 2003 sp2, win xp

email messages arrive, show up in inbox for one or two seconds, then disappear. it's only a few emails here and there. some emails are still getting through but some just briefly show up and then disappear. we have mcafee virus scan 8.5. i have checked this and it does not seem to be blocking anything.

any help is much appreciated

cheers - rory
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Question by:rorymurphy
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by:ashwynr
ID: 22848858
Hello

Check for Outlook rules and. There might be some rule created to either delete/move the incoming emails.
Check if your email delivery is set to a PST instead of your Inbox.

#wyn
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Expert Comment

by:ashwynr
ID: 22848888
It may be that you have got your Outlook configured your emails delivered to another location instead of your Inbox.

Check the following link to change the default delivery location of the emails:

http://www.howto-outlook.com/faq/newprofile.htm
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by:rorymurphy
ID: 22859142
thanks for the input. i have checked and there are no rules on the outlook. also most emails are coming through so mails are going to the proper location.

just found out that when the sender sends the email to another person in our organization the same thing happens so i don't believe it's something to do with outlook. possibly exchange or even our mcafee?

i'm thinking mcafee because i've recently upgraded from virus scan 8 to 8.5 and our ePolicy orchestrator from 3.6 to 4.0. also, when the users get the email it disappears from their inbox but is still there on their blackberry. but when they try to forward it from the blackberry it says the email is no longer available.

the email being sent has a pdf attachement but the users are receiving pdf attachements from other sources with no problems.
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by:ashwynr
ID: 22859378
* You could confirm if it is only the emails having attachments coming into your domain are affected from that particular sender or perhaps it could be something to do with the senders domain.
* If a test email without any attachment comes through without any issued then there could be something that's got to do with the attachments coming from the source or may be your exchange servers filter settings for that particular domain.
* Does the sender receive any NDR (Non Delivery Receipt)when he send such emails to you?
* Is there any policy set for senders from that particular domain in your ePO?
* What's the version of your Exchange Server?

#wyn
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Accepted Solution

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rorymurphy earned 0 total points
ID: 22918227
hi - i found the problem. it was the mcafee settings. the incoming email scan was set to automatically delete emails with attachments that had double extensions. i have changed this setting and now the emails are coming through ok.

thanks for your help.
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