Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

How to remove Risk Found! from Symantec AntiVirus primary server?

Posted on 2008-10-30
6
Medium Priority
?
1,406 Views
Last Modified: 2013-12-09
We have Symantec AntiVirus corporate (10.1.6.6000) I haven't had any experience managing it, though now I have that task. I have opened up Symantec System Centre on the primary server (we have only 1 antivirus server) and it shows Risk Found! for the primary server. This is also a Domino server and runs Symantec Mail Security for Domino. Attempting anything in System Centre gives an error about being unable to find the server (itself). Would really appreciate some guidance to deal with this issue.
0
Comment
Question by:cameronsaa
  • 4
  • 2
6 Comments
 
LVL 20

Expert Comment

by:jimmymcp02
ID: 22855660
was the virus found in the server or was the virus found in one of the clients that the server manages?
try restarting the server running the sav for exchange and try again.

0
 
LVL 20

Expert Comment

by:jimmymcp02
ID: 22862741
or youcan right click on the client that is show as infected then there is an option that say clear risk status....that will make the client not show up as infected but you still need to make sure the file was succesfully quarentine or deleted
0
 

Author Comment

by:cameronsaa
ID: 22864655
@jimmymcp02: Thanks for replying. No, no clients were showing as infected. btw its sav for Domino, not Exchange. The server itself showed with the Risk Found!. Scan of the server comes up clean.

Management console running on the server can't contact the server. Server still seems to be downloading and pushing out updates to clients ok.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 20

Expert Comment

by:jimmymcp02
ID: 22864675
>>Management console running on the server can't contact the server. Server still seems to be downloading and pushing out updates to clients ok.

That should not happen....look at your event logs perhaps and upadate was installed and it requireds a reboot in order to take effect.
0
 

Author Comment

by:cameronsaa
ID: 22872714
The server reboots daily.
There are a bunch of warnings in the app log: Could not scan 1 files inside <file path> due to extraction errors encountered by the Decomposer Engines.
Event ID: 6
Source: Symantec AntiVirus

I updated definitions on a client (to 3/11/08) and find that the server is still on an older set (2/11/08), that shouldn't be either I don't think!

Hopefully its just a misconfiguration and we haven't been pwned!
0
 
LVL 20

Accepted Solution

by:
jimmymcp02 earned 1500 total points
ID: 22952436
Ok thanks for clarify.

as for the could not scan 1 file you will see that when the scan tries to scan zip files that contain exe. (most of the time is the virus def folders or databases) in which case you dont have to worry but you should double check your scan settings to make sure its setup propertly there are certain folders and files that need to be excluded from scans.
0

Featured Post

When ransomware hits your clients, what do you do?

MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Change your password...do it now!. Probably the easiest point of access to your account is through guessing your password. If your password is guessable, do change it now. If not for your sake but for everyone else in your friends list. Remember …
PREFACE The purpose of this guide is to explain what the SEPC Status Utility is and how it works. I have written the utility using AutoIt and have included the source code for your review. You are welcome to modify the code to your liking, but I wi…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question