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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Assign new Blackberry device to user who has lost their device

Hi

One of our users has lost their blackberry device.

We are using Blackberry Enterprise Profesional for Exchange 2003.

I have a new device, PIN and IMEI Number etc for the user. I simply need to update the user account and activate the new device for the user to start receiveing mail.

Please could somone advise how to assign a new device to a user.

Thanks

Jo
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Joanne_Mark
Asked:
Joanne_Mark
1 Solution
 
igor-1965Commented:
It will be much straight forward if you delete the user and add him again. When the device up and running go to the enterprise activation, enter the user email (and activation password if you set one).
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