I change my external DNS host and email is not coming through.
Posted on 2008-10-31
this company called XNET was in control of DNS for my companies email. i talked to them on the phone and they told me that they were basically redirecting all my mail to my exchange box in house. however, we did not have any billable services from them anymore, so they were not charging us anything. they asked me if i could move my DNS over to Network Solutions, who we purchased our domain name from.
Yesterday afternoon, I took our DNS from XNET and moved it to NETWORK SOLUTIONS. As of late yesterday afternoon, no email has been coming through to my exchange box.
According to network solutions, my mail record is configured properly.
Here is what I get when I try to send from my gmail account
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable (state 14).
If anyone can shed some light, I would appreciate it. I am on hold right now with tech support to see if they can tell me anything.