Solved

Remote Desktop not working

Posted on 2008-10-31
9
1,347 Views
Last Modified: 2013-11-21
It's a Dell workstation, brand new, with Windows XP Pro SP3. We've enabled remote desktop and it's not working, but moreover when you try to connect to it you don't get the normal error, it just does nothing. The RDP client just flashes back the prompt asking for the computer name/IP.
We've turned off the firewall, make sure there was no other "trial" software that may be blocking it.
Verified that terminal services was running under "services.msc".
Verified it's listening for RDP connections via "netstat -a"
I even changed the listening port to see if that helped and it did nothing. I did some googling and found this page - http://support.microsoft.com/kb/951608
which describes how to add something that SP3 took out by default, that didn't help either.
I'm kind of at a lose here, I have no clue what to do next. From all accounts the computer is set up right and listening for RDP connections, and when you try to connect to it you don't get the normal error as if remote desktop wasn't enabled. I even double checked this by turning off remote desktop and trying to RDP to it, I get the normal error.  Turn it back on and no error, but also no remote desktop.

Any help is appreciated.
0
Comment
Question by:js479
9 Comments
 
LVL 2

Expert Comment

by:AlexandreAmant
ID: 22849996
Have you tried connecting from several machines to the one with remote desktop access ?
0
 
LVL 16

Expert Comment

by:JoWickerman
ID: 22850010
Hi js479,

Try to disable the firewall service and the IPSEC service. That should do the trick.

Let me know.

Cheers.
0
 
LVL 5

Expert Comment

by:gzarnick
ID: 22850013
Did you check your router to make sure you got all the correct ports open?
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 2

Expert Comment

by:AlexandreAmant
ID: 22850016
Are you sure your LAN admin allows remote desktop connections ?
0
 
LVL 1

Author Comment

by:js479
ID: 22850330
To AlexandreAm - Yes, we tried from several machines, same exact results.

To JoWickerman - I turned both services off and no dice, I didn't reboot yet but will try in a few.

To gzarnick - Didn't even get that far yet, I'm still trying to get internal RDP to work first. Once internal works, external is a breeze :)

To AlexandreAm& - I assume by LAN admin you mean a person and not a program and if so that's me. I'm the IT guy and I have plenty of experience doing this stuff. This one just has me stumped, which is why I came here. To consult the experts :)

I'm gonna do a reboot to see if JoWickerman's solution works.
0
 
LVL 1

Author Comment

by:js479
ID: 22850595
No dice on the reboot :(
0
 
LVL 2

Accepted Solution

by:
AlexandreAmant earned 500 total points
ID: 22850952
Is your brand new Dell having any fancy hardware ?  That would cause XP to accept the RDP, but actually something somehow in the hardware (I think of the display adapter possibly ?) would prevent RDP from actually working, hence you don't get an error message, but it won't work ?

Have you tried to install VNC ?  And check if this will work ?  It might be a lead to the problem/solution...
0
 
LVL 1

Author Comment

by:js479
ID: 22851780
No special hardware, just a plain jane Dell Optiplex 755.

We took one of these machines, installed XP Pro with SP2 and it works fine. But they came from Dell with SP3 so I don't believe we can uninstall SP3. And even upgrading to SP3 everything is fine, it just seems to be the machines that came from Dell with SP3 preinstalled that have this issue.
0
 
LVL 1

Author Comment

by:js479
ID: 22852799
0

Featured Post

ScreenConnect 6.0 Free Trial

Discover new time-saving features in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI, app configurations and chat acknowledgement to improve customer engagement!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question