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EX2k7SP1 Rollup #4: Ended Prematurely

Posted on 2008-10-31
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Last Modified: 2012-05-05
I'm trying to install Exchange 2007 SP1 Rollup #4 onto an existing EX2k7 SP1 64-bit Enterprise installation.  I'm using Exchange2007-KB952580-v2-x64-EN.msp.

When I run the .MSP, it spends a good while "computing space requirements," before prompting me to begin the install and accept the license terms.  Then the "Installing..." window gets busy for about 10 minutes.

Unfortunately, the end result is a blue, white and gray dialog - a normal .MSP screen - which says...

"Setup Wizard for Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580) ended prematurely because of an error.  Your system has not been modified.  To install this program at a later time, please run the installation again."

To my eyes, there's nothing conclusive in the logs which are dumped into C:\ExchangeSetupLogs .

Curiously, Rollup 4 appears in Add/Remove programs and can be removed without incident.

Looking for advice and sympathy :)  Thank you.
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Question by:SG_SPE_LAN_Admins
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16 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22900538
""Setup Wizard for Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580) ended prematurely because of an error.  Your system has not been modified.  To install this program at a later time, please run the installation again."

To my eyes, there's nothing conclusive in the logs which are dumped into C:\ExchangeSetupLogs .
Curiously, Rollup 4 appears in Add/Remove programs and can be removed without incident."

Exchange 2007 SP1RU4 was released prematurely some time back. Please remove the RU4 which you see in add/remove programs and then install the newly downloaded version.
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Author Comment

by:SG_SPE_LAN_Admins
ID: 22902176
Thank you for the suggestion; however, I've never tried to install RU4 V1.  All of my attempts have been with RU4 V2, using this file: Exchange2007-KB952580-v2-x64-EN.msp

I have since removed RU4 V2 and reinstalled.  No change.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22902319
Hmmm thats interesting.

Can you paste your exchange setup log.

Thanks.
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Author Comment

by:SG_SPE_LAN_Admins
ID: 22936706
Here are the three files which are in c:\ExchangeSetupLogs.

I am grateful for your review.

Is it possible that the RU4V2 is installed even though the MSI is displaying an error?  How would one verify this?

Thank you.
patch-config.log
servicecontrol.log
updateowa.log
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22938367
Ideally, you should have a file called ExchangeSetup.txt under C:\ExchangeSetuplogs
Thats what i want to have a look.
0
 

Author Comment

by:SG_SPE_LAN_Admins
ID: 22996981
That file is not present in the folder.  What else might I be able to try?
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 23000465
check in add/remove programs is RU4 installed. And that file should have been there.
0
 

Author Comment

by:SG_SPE_LAN_Admins
ID: 23035957
This symptom has been the same since my first post.  Every time, RU4 appears in Add/Remove programs and can be uninstalled without incident.

Perhaps RU4 is installing correctly but bombing out at the last moment...?  Is there some way for me to verify that it is installed besides Add/Remove Programs?
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 23040589
Article ID : 952580  
Last Review : October 7, 2008  
Revision : 1.0  
 
The patch package is version 2...
Exchange2007-KB952580-v2-x64-EN.msp
 
And the actual patch is listed as minor version 3...
Store.exe Version: 8.1.311.3  
Date Published: 10/7/2008

Please check these details.


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Author Comment

by:SG_SPE_LAN_Admins
ID: 23046118
My patch file is:
C:\Documents and Settings\administrator.mydomain\Desktop\Exchange2007-KB952580-v2-x64-EN.msp

C:\Program Files\Microsoft\Exchange Server\Bin\Store.exe is at 8.1.311.2.

I'm at a loss.
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 23048107
Well, if we are not able to get this working - install RU5 and get a higher version.
RU5 would have all the solutions with pre-installed RU4 in it.

As any case RU4 had loads of problems
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Author Comment

by:SG_SPE_LAN_Admins
ID: 23086914
No joy.  Same three logs dumped out as described in a previous post.  No ExchangeSetup.txt.

Starting to think that a reinstall is in order.  That will not be any fun though.
0
 

Author Comment

by:SG_SPE_LAN_Admins
ID: 23108978
From the TechNet dicussion, I tried setting the system TEMP and TMP variables to c:\temp -- they were c:\windows\temp .  Still no joy.  Frustrating as heck.
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Accepted Solution

by:
SG_SPE_LAN_Admins earned 0 total points
ID: 23117104
Haha!  Made it go.  Finally.
.NET Runtime Optimization Service v2.0.50727_X86
.NET Runtime Optimization Service v2.0.50727_X64
For as long as I can remember, I've disabled these services.  If I want the optimizer to kick off I'll manually enable the service.
This morning, on a hunch, I set the services to manual and started them.  RU5 completed sucessfully.
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