Solved

I need to uninstall Microsoft,Office.Interop.Word assembly on a Windows Vista PC

Posted on 2008-10-31
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Last Modified: 2008-12-02
Hi all,
I have a problem with Act! 2009 on a Vista Laptop.
Sage say I need to uninstall the Microsoft.Office.Interopt.Word assembly from the c:\windows\assembly folder in Vista.
When I try to uninstall it - it says I can't access it.
The laptop came with Office 2007 - but it was uninstalled and 2003 was loaded.
Any ideas??
Many thanks,
Mike
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Question by:ics45
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Expert Comment

by:Mike Lazarus
ID: 22854295
What version of Outlook was installed when you installed ACT!?

BTW: you might add the EE ACT! Zone to the question
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Author Comment

by:ics45
ID: 22865465
Hi,

sorry for the late reply - the weekend got in the way!!

The laptop never really had Outlook 2007 - but because it was Vista it had the preinstall.

We immediatley uninstalled 2007 and installed 2003 - and this was on when Act was installed.

But I'm guessing the Microsoft.Office.Interopt.Word assembly from the c:\windows\assembly folder never uninstalled correctly - and I can't uninstall it now!

Many thanks,

Mike
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22865574
It's actually part of Office 2003... not sure why you're trying to uninstall it?

You can reinstall it form http://support.microsoft.com/kb/897646

Or just do a Detect and repair in any Office 2003 application (under the Help menu)
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Author Comment

by:ics45
ID: 22865763
Hi,
many thanks for the very fast reply.
I am trying to uninstall it, because if you go to version it is 2007 and not 2003.
I have tried detect and repair and uninstalling / reinstalling office 2003 - but the Microsoft.Office.Interopt.Word assembly from 2007 doesn't change.
Many thanks,
Mike
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22865803
I think that assembly name is only for Office 2003... what makes you think it's a 2007 version?
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Author Comment

by:ics45
ID: 22865823
Hi,
once again thanks for the fast reply.
1). Sage told me so!!
2). It says version 12.0.0.0 - My PC is Vista with Word 2003 and it says 11.0.0.0 - so does my colleagues
Many thanks,
Mike
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22865824
Try registering ole32.dll.

   1. Go to your Start menu and select Run
   2. Type "regsvr32 ole32.dll" (without quotes) and click Ok
   3. You should receive the following message: DllRegisterServer in ole32.dll succeeded.

Then try a Detect ad Repair on Office
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22865833
Never believe Sage tech support unless it's one of the US guys.
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Author Comment

by:ics45
ID: 22865876
hi,
Yep, never really trust sage - any thing out of the box and they always deny knowledge.
I shall remote in and try the ole32.dll and get back ASAP.
Many thanks,
Mike
0
 

Author Comment

by:ics45
ID: 22866655
Hi,
sorry for the late reply - took ages to get on their laptop!

It didn't work, I get the following error message:-

The module "ole32.dll" was loaded but the call to
DllRegisterServer failed with error code 0x80070005

Does this help??

Mike
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Author Comment

by:ics45
ID: 22868457
I have now turned off UAC and registered the dll.

I then uninstalled / reinstalled office - but I still get the same error.

I then went through KB928218 on manually uninstalling office 2007, rebooted - still same problem.

Running out of ideas!!

Mike
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Expert Comment

by:Mike Lazarus
ID: 22887057
The DLLRegister failure is that it didn't run as Admin - http://support.microsoft.com/kb/827659

Try going to to All Programs -> Accessories -> Command Prompt, right click on it and chose Run As Administrator

Then try the "regsvr32 ole32.dll" (no quotes) there.
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22887070
The DLLRegister failure is that it didn't run as Admin - http://support.microsoft.com/kb/827659

Try going to to All Programs -> Accessories -> Command Prompt, right click on it and chose Run As Administrator

Then try the "regsvr32 ole32.dll" (no quotes) there.
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22887098
Sorry for the dbl post... doesn't seem a way to delete a post :-(
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Accepted Solution

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ics45 earned 0 total points
ID: 23050764
Hi GLComputing,
Sorry, I was away from the office for a couple of weeks!
I tried the KB827659 solution - and still it refused to uninstall!
I have since flattened the machine and installed XP - Now working fine (and quicker!!)
Many thanks for all your help,
Mike
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